(USA) Licensed/Registered Vision Center Manager

Walmart•Brooksville, FL

6d•$37 - $50•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, merchandising, inventory, service quality, and community outreach. The role uses sales and operational data to forecast trends, align product assortments with member needs, monitor competitive pricing, meet financial targets, and improve revenue performance. The manager represents the optical department in community programs and internal initiatives, and builds relationships that increase awareness of optical services. The manager leads, coaches, and develops the optical team through hiring, training, performance management, recognition, mentoring, and strategic assignment of work. The role supports associates’ certification and licensure, ensures credentials are renewed on time, and provides required sponsorship and development pathways for apprentice opticians. Within applicable scope-of-practice requirements and under optometric supervision where required, the manager oversees consultations and recommendations, eyewear measurements and fittings, adjustments and repairs, contact lens education, order processing, quality assurance, and troubleshooting of non-adapt cases. The role also oversees optical equipment calibration, maintenance, cleanliness, and readiness, and coordinates with laboratories, suppliers, and optometrists on orders and corrective actions. It supports optometric services through appointment workflows, patient intake, pre-testing, contact lens documentation, insurance verification, payment collection, and patient record maintenance where permitted. The manager ensures accurate, confidential, and compliant documentation and adherence to HIPAA, optical regulations, company policies, and safety protocols. The role monitors operational reports, implements corrective actions, maintains audit-ready standards, manages shrink prevention and inventory controls, and oversees asset protection and work-area maintenance. It also promotes the use of optical technologies and represents the department in cross-functional collaboration. The role is expected to model Walmart’s values: respect for the individual, integrity, service to customers and members, and striving for excellence. The position is based at the Vision Center at 7305 Broad St, Brooksville, Florida.

Requirements

Option 1: Completion of 2 or more years of college.
Option 2: 1 year's retail experience and 1 year's supervisory experience.
Option 3: 2 years' general work experience, including 1 year's optical experience, and a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in a Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure or registration.
Active ABO.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports, with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, and data-driven improvements.
Forecast sales trends, align product assortments with member needs and local conditions, monitor competitive pricing, and work toward financial targets.
Build team engagement and stakeholder connections; lead community outreach and represent the optical department in community and internal initiatives.
Set and uphold service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
Within permitted scope and applicable optometric supervision, oversee eyewear measurements, fittings, adjustments, repairs, contact lens education, and final inspections, including prism verification.
Maintain confidential member information and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, recognize, and manage the performance of the optical team; foster an inclusive, collaborative culture.
Assign duties to optimize workflow and operational performance; support credential pathways, skill advancement, and timely renewal of certifications and licenses.
Ensure apprentice opticians have sponsorship as required by state regulations and clear development pathways.
Ensure accurate manual and digital optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, under applicable optometric supervision.
Troubleshoot non-adapt cases under applicable optometric supervision and coordinate with labs, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols under applicable optometric supervision.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements to support uninterrupted clinical operations.
Support optometric services through appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
Provide patient intake and OD office support, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance where permitted.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and optical equipment and work-area maintenance.
Prepare and use operational reports to guide decisions and align work with organizational goals.
Lead and participate in teams by sharing resources and information, identifying customer needs and business priorities, coordinating work, providing feedback and support, and helping others adapt to change.
Develop and implement processes by collaborating with managers, coworkers, customers, and business partners; applying information from multiple sources; monitoring results; and addressing improvement opportunities.
Promote ethical conduct and compliance by explaining and demonstrating policies, implementing action plans, using the Open Door Policy, and assisting management with compliance issues.
Model Walmart values by fostering belonging, building trusting relationships, mentoring and recognizing others, acting with integrity, putting customers and members first, and pursuing continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability coverage.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U: Walmart-paid education programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates, with tuition, books, and fees paid.
Additional compensation may include Regional Pay Zone (RPZ), depending on location.