(USA) Licensed/Registered Vision Center Manager

Walmart • Vancouver, WA

6d • $38 - $51 • Onsite

About The Position

The Licensed/Registered Vision Center Manager leads optical department sales, merchandising, inventory, service quality, clinical support, compliance, and team development. The manager forecasts sales trends, aligns assortments with member needs and local conditions, monitors competitor pricing, uses performance data to improve revenue, and leads community outreach to promote optical services. The role sets service standards and guides lifestyle consultations and visual-solution recommendations under appropriate supervision.

Within applicable scope-of-practice requirements and optometric supervision, the manager oversees eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education and order processing, and troubleshooting of non-adapt cases. The position also directs trial lens inventory, equipment calibration and maintenance, optical quality assurance, and coordination with laboratories, suppliers, and optometrists. It supports optometric services through appointment workflows, pre-testing, patient intake, contact lens documentation, insurance verification, payment collection, and patient-record maintenance where permitted.

The manager hires, trains, coaches, and develops the optical team; assigns work to support effective operations; encourages certification and licensure development; and ensures apprentice opticians have sponsorship as required by state law. The role maintains HIPAA, optical regulatory, company-policy, and safety compliance; protects confidential information; manages shrink prevention and inventory controls; reviews reports and audits; and implements corrective actions. The manager also collaborates across teams and models Walmart’s standards for respect, integrity, customer service, and continuous improvement.

Requirements

• Completion of two or more years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience including one year of optical experience and a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in a Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Active licensure or registration.
• Active ABO certification.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, and data-driven improvements.
• Forecast sales trends, align product assortments with member needs and local conditions, and monitor competitive pricing to support financial targets.
• Lead community outreach and represent the optical department in community programs and internal business initiatives.
• Set service standards and guide lifestyle consultations and visual-solution recommendations under appropriate supervision.
• Oversee optical measurements, fittings, adjustments, repairs, final inspections, prism verification, and troubleshooting under applicable optometric supervision and scope-of-practice requirements.
• Direct eyewear and contact lens order processing, trial lens inventory, equipment calibration and maintenance, and coordination with labs, suppliers, and optometrists.
• Support optometric services through scheduling workflows, pre-testing, contact lens documentation, patient intake, insurance verification, payment collection, and record maintenance where permitted.
• Hire, train, coach, develop, and manage the performance of the optical team; assign duties to optimize workflow and operational excellence.
• Support certification and licensure pathways, credential renewals, and state-required sponsorship and development pathways for apprentice opticians.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; maintain confidential information and accurate documentation.
• Analyze reports, identify operational gaps, implement corrective actions, and maintain audit-ready standards.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, and optical work-area and equipment upkeep.
• Collaborate with managers, coworkers, customers, and business partners; coordinate work, share resources, provide feedback, and support change and continuous improvement.
• Model Walmart’s values and standards of ethics, integrity, inclusion, customer service, accountability, and excellence.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees covered for eligible programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.
• Regional Pay Zone compensation based on location for certain positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree