(USA) Licensed/Registered Vision Center Manager

Walmart•Durham, NC

9d•$40 - $53•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, service, clinical support, team development, and operational compliance. The manager drives sales growth through merchandising, pricing, inventory oversight, seasonal execution, sales analysis, and alignment of product assortments with member needs and local market conditions. The role also promotes optical services through community outreach and represents the department in community programs and internal initiatives. The manager establishes service standards, leads lifestyle consultations, and guides optical services within applicable scope-of-practice requirements and optometric supervision. Responsibilities include overseeing measurements, eyewear fittings and adjustments, contact lens education, quality assurance, documentation, equipment readiness, order processing, inventory controls, and resolution of complex optical issues. The role supports optometric services through scheduling, patient intake, pre-testing, documentation, insurance verification, and payment collection where permitted. The manager hires, trains, coaches, and develops the optical team; assigns work to support efficient operations; and promotes certification, licensure, and apprentice development. The position ensures compliance with HIPAA, optical regulations, company policies, ethics standards, and safety protocols; monitors reports and audits; addresses performance gaps; and manages shrink prevention, asset protection, and equipment maintenance. The role also collaborates across teams and supports Walmart’s values of respect, integrity, customer service, and excellence.

Requirements

Completion of two or more years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure or registration.
Active ABO.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through effective merchandising, pricing accuracy, inventory oversight, seasonal execution, and analysis of sales trends and performance.
Align product assortments with member needs, community demographics, and local economic patterns; monitor competitive pricing and adjust strategies to achieve financial targets.
Build team engagement and stakeholder connections, lead community outreach, and represent the optical department in community programs and internal business initiatives.
Set and uphold service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions that address patient needs, within applicable scope-of-practice requirements and optometric supervision.
Oversee eyewear measurements, fittings, adjustments, contact lens education, and related optical services as permitted and under applicable optometric supervision.
Protect member information and maintain accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, address complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, recognize, and manage the performance of optical team members; assign duties to optimize workflow and operational performance.
Support certification and licensure pathways, timely credential renewals, and apprentice opticians’ sponsorship and development in accordance with state requirements.
Oversee optical measurements, frame adjustments, repairs, final eyewear inspections, prism verification, and use of manual and digital tools under applicable optometric supervision.
Lead troubleshooting for non-adapt cases under applicable optometric supervision and coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols under applicable optometric supervision.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements to maintain clinical operations.
Support OD services by overseeing appointment scheduling, pre-testing procedures, contact lens insertion and removal documentation, and payment collection where permitted.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, ethics standards, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and maintenance of equipment and work areas.
Prepare, review, and use operational reports to guide decisions and support organizational goals.
Provide OD office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and maintenance of patient records.
Support clinical operations by performing basic optometric pre-testing and recording results under optometrist guidance where permitted.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, providing feedback and support, and helping others adapt to change.
Develop, communicate, and implement processes and practices in collaboration with managers, co-workers, customers, and business partners; monitor results and address improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; guide associates, implement action plans, use the Open Door Policy, and assist management in correcting ethical and compliance issues.
Model Walmart’s values by fostering belonging, building trusting relationships, mentoring and recognizing others, acting with integrity, serving customers and members, and pursuing continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Live Better U, a Walmart-paid education benefit covering eligible programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates, with tuition, books, and fees paid.
Additional compensation may include Regional Pay Zone pay based on location.