(USA) Licensed/Registered Vision Center Manager

Walmart • Orlando, FL

9h • Onsite

About The Position

Leads the Vision Center’s sales growth and daily operations through effective merchandising, pricing accuracy, inventory oversight, and seasonal execution. Uses sales trends, member needs, community demographics, local economic patterns, and competitive pricing to guide product assortments, improve revenue performance, and meet financial targets. Builds team and stakeholder engagement, leads community outreach, and represents the optical department in community programs and internal business initiatives.

Sets high service standards and guides lifestyle consultations, visual-solution recommendations, eyewear measurements and fittings, adjustments, contact lens education, and resolution of complex optical issues within applicable scope-of-practice requirements and optometric supervision. Protects member information, maintains accurate and compliant documentation, and oversees quality assurance, equipment calibration, cleanliness, and readiness.

Leads, hires, trains, coaches, and develops the optical team; manages performance and recognition; assigns work to support workflow and operational excellence; and supports certification, licensure, credential renewals, and apprentice optician sponsorship as required by state regulations. Oversees measurement accuracy, eyewear inspections and repairs, non-adapt troubleshooting, eyewear and contact lens order processing, trial lens inventory, and coordination with laboratories, suppliers, and optometrists.

Supports optometric services by overseeing appointment scheduling, patient intake, insurance verification, pre-testing, contact lens insertion and removal documentation, payment collection, and patient records where permitted. Ensures compliance with HIPAA, optical regulations, company policies, safety protocols, and inventory and asset-protection procedures. Reviews operational reports, identifies performance or compliance gaps, and implements corrective actions. Promotes use of optical technologies and collaborates with managers, coworkers, customers, and business partners to improve processes and achieve organizational goals.

Models Walmart’s values by fostering an inclusive, accountable, and collaborative workplace; developing and mentoring associates; acting with integrity; serving customers and members; and pursuing continuous improvement. The position is based at the Vision Center at 8990 Turkey Lake Road, Orlando, Florida.

Requirements

• Active licensure or registration.
• Active ABO certification.
• Meets eligibility requirements to work in the Vision Center, including a minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Meets one of the following minimum qualification pathways: completion of 2 or more years of college; 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align product assortments with member and community needs, monitor competitive pricing, and use sales data to improve revenue performance.
• Build team and stakeholder engagement, lead community outreach, and represent the optical department in community and internal initiatives.
• Set service standards and guide consultations, recommendations, optical measurements, fittings, adjustments, contact lens education, and complex issue resolution within applicable supervision and scope-of-practice requirements.
• Maintain confidentiality and compliant documentation, including HIPAA and safety protocols; oversee quality assurance and equipment readiness.
• Hire, train, coach, develop, and manage the performance of optical team members; assign duties and recognize contributions.
• Support certification and licensure pathways, credential renewals, and apprentice optician sponsorship as required by state requirements.
• Oversee optical measurement accuracy, frame adjustments and repairs, final eyewear inspections, non-adapt troubleshooting, and communication with labs, suppliers, and optometrists.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration, maintenance, troubleshooting, and repair coordination.
• Oversee OD-service workflows, including appointment scheduling, patient intake, pre-testing, contact lens insertion and removal documentation, insurance verification, payment collection, and patient records where permitted.
• Promote optical technologies that improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, safety protocols, and inventory and asset-protection procedures.
• Analyze operational and performance reports, identify gaps, implement corrective actions, and maintain audit-ready standards.
• Collaborate with managers, coworkers, customers, and business partners to develop and improve processes and meet business needs.
• Model Walmart values, support an inclusive workplace, develop and mentor others, and promote integrity, customer service, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Walmart-paid Live Better U education benefit, with tuition, books, and fees covered for eligible programs.
• Performance-based bonus awards.
• Additional annual or quarterly performance bonuses.
• Regional Pay Zone compensation for certain positions, based on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED