(USA) Licensed/Registered Vision Center Manager

Walmart•Mesa, AZ

13d•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, operations, service quality, compliance, and team development. The manager uses sales data, forecasts, competitive pricing, merchandising, inventory oversight, and seasonal execution to meet financial goals and align products with member needs and local market conditions. The role also builds community relationships and represents the optical department in community programs and internal initiatives. The manager sets service standards and guides lifestyle consultations and visual-solution recommendations. Under applicable optometric supervision and as permitted by scope-of-practice requirements, the manager oversees measurements, fittings, adjustments, eyewear inspections, contact lens education, troubleshooting, order processing, and equipment readiness. The position supports optometric services through appointment workflows, patient intake, pre-testing, records, insurance verification, and payment collection where permitted. The role hires, trains, coaches, and develops the optical team; assigns work to support effective workflows; and supports credentials, licensure, and apprentice development. The manager maintains compliance with HIPAA, optical regulations, company policies, and safety protocols, while overseeing quality assurance, asset protection, shrink prevention, inventory, equipment maintenance, and audit readiness. The position also analyzes operational reports, implements improvements, collaborates across teams, and models Walmart’s values and standards of ethics and integrity.

Requirements

Meet one of the following minimum qualification pathways: completion of 2 or more years of college; 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, plus a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Hold active licensure or registration.
Hold active ABO certification.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and data-driven improvement.
Align product assortments with member needs, community demographics, and local economic patterns; monitor competitive pricing and adjust strategies to achieve financial targets.
Build team engagement and stakeholder connections; lead community outreach and represent the optical department in community and internal initiatives.
Set high service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions that meet patient needs, with clear guidance on products and features under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, contact lens education, inspections, and troubleshooting as permitted by scope-of-practice requirements and under applicable optometric supervision.
Maintain member confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance processes and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, recognize, and performance-manage the optical team; assign duties to optimize workflow and operational results.
Support certification and licensure pathways, credential renewals, and apprentice optician sponsorship and development as required by state rules.
Oversee manual and digital optical measurements, frame adjustments, repairs, final eyewear inspections, and prism verification under applicable optometric supervision.
Coordinate with laboratories, suppliers, and optometrists regarding non-adapt cases, job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols under applicable optometric supervision.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements.
Support optometric services through appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
Promote use of optical technologies to improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and maintenance of optical equipment and work areas.
Prepare, review, and use operational reports to guide decisions and align with organizational goals.
Provide optometry office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance.
Support clinical operations by performing basic optometric pre-testing and recording results under the optometrist’s guidance where permitted.
Lead and participate in teams, coordinate assignments, share resources and feedback, support quality and timelines, and help others adapt to change.
Develop and implement processes by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management with correcting ethical and compliance issues.
Model Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid education through Live Better U, including tuition, books, and fees for eligible programs.
Performance-based bonus awards; additional compensation may include regional pay zone adjustments.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.