(USA) Licensed/Registered Vision Center Manager

Walmart • Palmdale, CA

7d • $37 - $50 • Onsite

About The Position

The Licensed/Registered Vision Center Manager leads optical department sales, merchandising, inventory, community outreach, and service delivery. The manager uses sales and operational data to guide decisions, align product assortments with member needs, maintain financial performance, and improve the department. The role represents the optical department in community and internal initiatives and ensures prompt, accurate resolution of member concerns.

The manager leads and develops the optical team through hiring, training, coaching, performance management, recognition, and strategic assignment of duties. They support employees’ certification and licensure development, ensure credentials are renewed, and provide development pathways for apprentice opticians in accordance with state requirements.

Under applicable optometric supervision and where permitted by scope-of-practice requirements, the manager oversees optical measurements, consultations, eyewear fittings and adjustments, repairs, inspections, contact lens education, order processing, and troubleshooting. The role also supports optometric services through appointment workflows, patient intake, insurance verification, pre-testing, contact lens documentation, payment collection, and maintenance of patient records.

The manager ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains accurate records and audit-ready practices; oversees quality assurance, equipment calibration and maintenance, inventory controls, shrink prevention, and asset protection; and coordinates with laboratories, suppliers, and optometrists. The role promotes optical technologies and collaborates across teams to meet business needs and organizational goals.

Requirements

• Meets eligibility requirements to work in a Vision Center, including a minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Active licensure or registration.
• Active ABO certification.
• Meets at least one minimum qualification option: completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align product assortments with member needs and local conditions, monitor competitive pricing, and use sales data to improve revenue performance.
• Build team engagement and stakeholder relationships, lead community outreach, and represent the optical department in community programs and internal initiatives.
• Set and uphold service standards and ensure timely, accurate resolution of member inquiries and concerns.
• Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, repairs, and final inspections as permitted and under applicable optometric supervision.
• Ensure member information remains confidential and documentation complies with HIPAA and safety requirements.
• Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
• Hire, train, coach, develop, recognize, and manage the performance of the optical team; assign duties to optimize workflow and operational performance.
• Support certification and licensure pathways, timely credential renewals, and apprentice optician sponsorship and development in accordance with state requirements.
• Ensure accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and consistent use of manual and digital tools.
• Lead troubleshooting of non-adapt cases under applicable optometric supervision and coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols under applicable optometric supervision.
• Monitor equipment performance and coordinate troubleshooting, repairs, or replacement to maintain clinical operations.
• Support optometric services by overseeing appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
• Promote use of optical technologies to improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and maintenance of equipment and work areas.
• Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
• Provide optometry office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance.
• Support clinical operations by performing basic optometric pre-testing and recording results under optometrist guidance where permitted.
• Lead and participate in teams, coordinate work assignments, share resources and feedback, support work quality and timelines, and help others adapt to change.
• Develop and implement processes by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; model appropriate practices and assist management with correcting compliance issues.
• Model Walmart’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, including tuition, books, and fees for eligible programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, based on job classification and length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED