Licensed/Registered Vision Center Manager - Single

Walmart•Pomona, CA

1d•Onsite

About The Position

Leads the Vision Center’s sales growth, merchandising, pricing, inventory, and seasonal execution. Forecasts sales trends, aligns product assortments with member needs and local demographics, monitors competitors, and uses sales data and operational reports to identify opportunities and meet financial and organizational goals. Builds departmental visibility through team engagement, community outreach, and collaboration with internal and external stakeholders. Sets service standards and leads lifestyle consultations, recommending visual solutions to meet patient needs under appropriate supervision. Where permitted by scope of practice and applicable optometric supervision, oversees eyewear measurements, fittings, adjustments, repairs, contact lens education, final inspections, and troubleshooting of non-adapt cases. Directs eyewear and contact lens order processing, trial lens inventory, equipment calibration and maintenance, and coordination with labs, suppliers, and optometrists. Supports optometric services through appointment workflows, patient intake, pre-testing, contact lens documentation, insurance verification, record maintenance, and payment collection where permitted. Leads, coaches, and develops the optical team through hiring, training, performance management, recognition, and strategic work assignments. Fosters an inclusive, accountable culture and supports associates’ certification, licensure, and professional development, including sponsorship and development pathways for apprentice opticians in accordance with state requirements. Ensures compliance with HIPAA, optical regulations, company policies, and safety protocols. Maintains accurate, confidential records and audit-ready standards; analyzes reports and implements corrective actions; manages shrink prevention, stock levels, receiving procedures, and asset protection; and maintains clean, safe, calibrated, and operational equipment and work areas. Promotes the use of optical technologies to improve accuracy, efficiency, and member experience. The role also leads and participates in teams, coordinates work and resources, communicates processes, monitors results, identifies improvement opportunities, and models company standards of ethics, integrity, inclusion, customer service, and continuous improvement.

Requirements

Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Hold active licensure or registration.
Hold active ABO certification.
Meet one of the following education or experience pathways: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead departmental sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends; align assortments with member needs, community demographics, and local economic patterns; monitor competitive pricing; and use sales data to improve revenue performance.
Build team engagement and departmental visibility through community outreach, stakeholder relationships, and participation in business initiatives.
Set service standards and resolve member inquiries and concerns promptly and accurately.
Lead lifestyle consultations and recommend visual solutions; oversee measurements, fittings, adjustments, repairs, contact lens education, and eyewear inspections where permitted and under applicable optometric supervision.
Oversee accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools.
Lead troubleshooting of non-adapt cases and coordinate job-status, product, and corrective-action communications with laboratories, suppliers, and optometrists.
Direct eyewear and contact lens order processing, trial lens inventory, equipment calibration, maintenance, troubleshooting, and repair or replacement coordination.
Support optometric services through appointment scheduling, patient intake, pre-testing, contact lens documentation, insurance verification, records maintenance, and payment collection where permitted.
Hire, train, coach, develop, recognize, and manage the performance of optical associates; assign work to support workflow and operational excellence.
Support certification, licensure, credential renewals, and apprentice optician sponsorship and development pathways in accordance with applicable requirements.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; maintain confidential records and audit-ready documentation.
Analyze operational and performance reports, identify gaps, and implement corrective actions aligned with business goals.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, and asset protection activities.
Maintain optical equipment and work areas and promote technologies that improve accuracy, efficiency, and member experience.
Collaborate with managers, coworkers, customers, and business partners; coordinate assignments, monitor progress, and identify process improvements.
Model company ethics and integrity, support policy compliance, foster an inclusive workplace, mentor others, and deliver customer- and member-focused results.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid education through Live Better U, including eligible programs from high school completion to bachelor's degrees and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Regional Pay Zone compensation may apply based on location.