Licensed/Registered Vision Center Manager - Single #579 St. Augustine

Walmart • Saint Augustine, FL

5d • $37 - $50 • Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, merchandising, inventory, service quality, and daily operations. The manager forecasts sales, aligns assortments with member needs and local conditions, monitors competitive pricing, and uses sales and operational data to meet financial targets and improve performance. The role also leads community outreach and represents the optical department in community programs and internal initiatives.

The manager leads, coaches, hires, trains, and develops the optical team; assigns work to support workflow and skill development; and promotes an inclusive, accountable culture. The role sets service expectations, addresses member concerns, and supports certification, licensure, and apprentice development in accordance with applicable requirements.

Under applicable optometric supervision and as permitted by scope-of-practice requirements, the manager oversees eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education and processes, order processing, and troubleshooting. The role also supports optometric services through appointment scheduling, patient intake, insurance verification, pre-testing, documentation, and payment collection where permitted. It coordinates with optometrists, laboratories, and suppliers and ensures equipment is calibrated, maintained, clean, and ready for use.

The manager ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; protects confidential information; maintains accurate records; and keeps operations audit-ready. The role monitors shrink, stock levels, receiving, asset protection, quality assurance, and equipment and work-area maintenance. It analyzes reports, identifies gaps, and implements corrective actions while collaborating across the business and supporting company policies, ethics, and standards.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, plus a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Active licensure or registration.
• Active ABO certification.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
• Monitor competitive pricing and use sales data to refine strategies and improve revenue performance.
• Lead community outreach and represent the optical department in community programs and internal business initiatives.
• Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
• Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
• Oversee optical measurements, fittings, adjustments, repairs, inspections, and contact lens education as permitted by scope-of-practice requirements and applicable optometric supervision.
• Maintain confidentiality of member information and accurate, compliant documentation, including HIPAA and safety protocols.
• Manage quality assurance processes and resolve complex optical issues under applicable optometric supervision.
• Lead, hire, coach, train, and develop the optical team; manage performance and recognize contributions.
• Assign duties to optimize workflow, develop skills, and support operational excellence.
• Support certification and licensure pathways, credential renewals, and apprentice optician sponsorship and development as required by state rules.
• Ensure accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters; promote consistent use of manual and digital tools.
• Coordinate troubleshooting of non-adapt cases and communications with laboratories, suppliers, and optometrists about job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance under applicable optometric supervision.
• Monitor equipment performance and coordinate troubleshooting, repairs, or replacements to maintain clinical operations.
• Support optometric services by overseeing appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
• Promote use of optical technologies to improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, and asset protection activities.
• Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
• Provide optometric office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance.
• Support clinical operations by performing basic optometric pre-testing and recording results under optometrist guidance where permitted.
• Lead and participate in teams, coordinate work assignments, provide advice and feedback, and help colleagues adapt to change.
• Develop and implement processes by collaborating with stakeholders, analyzing information, monitoring results, and addressing improvement opportunities.
• Promote company policies, ethics, and compliance standards; model their application and assist management with addressing issues.
• Embrace differences, build trusting team relationships, communicate positively, mentor others, and recognize contributions.
• Serve customers and members, make decisions using reliable information, and balance priorities with stakeholder needs.
• Pursue learning and continuous improvement, use new technologies and skills, and support others through change.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, including annual or quarterly bonuses for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED