Licensed/Registered Vision Center Manager - Single

Walmart•Pomona, CA

3d•$37 - $50•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads sales growth and daily operations for the optical department. The role oversees merchandising, pricing, inventory, seasonal execution, sales forecasting, competitive pricing, and performance analysis. It also promotes optical services through community outreach and cross-functional initiatives, while ensuring high standards for member service and issue resolution. The manager leads and develops the optical team through hiring, training, coaching, performance management, recognition, workflow planning, and support for certification and licensure. The manager supports associate development, including apprentice sponsorship where required by state regulations, and fosters an inclusive, collaborative culture grounded in accountability and continuous improvement. Under applicable optometric supervision and as permitted by scope-of-practice requirements, the role oversees optical measurements, eyewear fittings and adjustments, inspections and repairs, contact lens education and order processing, troubleshooting of non-adapt cases, and coordination with laboratories, suppliers, and optometrists. The manager also supports optometric services through appointment workflows, patient intake, pre-testing, documentation, insurance verification, and payment collection where permitted. The role maintains equipment readiness, calibration, cleanliness, and maintenance; manages quality assurance, asset protection, shrink prevention, inventory controls, and operational reporting; and ensures compliance with HIPAA, optical regulations, company policies, ethics standards, and safety protocols. It uses reports and other information to identify gaps, take corrective action, and maintain audit-ready operations.

Requirements

Meet eligibility requirements to work in a Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure or registration.
Active ABO.
Meet one of the following education or experience options: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and assortment alignment with member needs and local conditions.
Monitor competitive pricing and sales results; identify opportunities and refine merchandising strategies to achieve financial targets and improve revenue performance.
Promote optical services through community outreach, stakeholder relationships, and participation in community and internal business initiatives.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, repairs, inspections, and contact lens education as permitted by scope-of-practice requirements and applicable optometric supervision.
Protect member and patient confidentiality and maintain accurate, compliant documentation, including HIPAA and safety records.
Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and manage the performance of the optical team; assign duties to support workflow and operational excellence.
Support certification and licensure pathways, credential renewals, skill advancement, and apprentice optician sponsorship where required by state regulations.
Oversee accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and ensure consistent use of manual and digital tools.
Coordinate troubleshooting of non-adapt cases and communications with laboratories, suppliers, and optometrists about job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing and trial lens inventory control; guide equipment troubleshooting and coordinate repairs or replacements.
Support optometric services by overseeing appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, and payment collection where permitted.
Promote the use of optical technologies to improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, safety protocols, and ethical standards; analyze reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and maintenance of optical equipment and work areas.
Prepare, review, and use operational reports to guide decisions and support organizational goals.
Provide optometric office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance.
Perform basic optometric pre-testing and record results under the optometrist’s guidance where permitted.
Lead and participate in teams by sharing resources and information, coordinating assignments, supporting work quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes with business partners; apply information from multiple sources, monitor results, and address improvement opportunities.
Model and promote company policies, ethics, and compliance standards, and assist management with addressing ethical or compliance issues.
Promote belonging, teamwork, integrity, customer-first service, continuous learning, and excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Walmart-paid Live Better U education programs, including tuition, books, and fees.
Performance-based bonus awards and annual or quarterly performance bonuses.