(USA) Licensed/Registered Vision Center Manager - Single

Walmart•Wilmington, NC

4d•$41 - $54•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, service, clinical support, team development, and daily operations. The manager drives sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of performance data. The role also promotes optical services through community outreach and represents the department in internal and cross-functional initiatives. The manager sets high service standards, guides lifestyle consultations, and supports accurate eyewear measurements, fittings, adjustments, repairs, inspections, and contact lens education within applicable scope-of-practice requirements and optometric supervision. Responsibilities include overseeing eyewear and contact lens order processing, trial lens inventory, equipment calibration and maintenance, troubleshooting non-adapt cases, and coordinating with laboratories, suppliers, and optometrists. The role supports optometric services through appointment workflows, patient intake, insurance verification, pre-testing, documentation, and payment collection where permitted. The manager hires, trains, coaches, and develops associates; assigns work to optimize workflow; supports certification and licensure pathways; and ensures apprentice opticians have sponsorship where required. The role maintains confidentiality and accurate records, ensures compliance with HIPAA, optical regulations, company policies, and safety protocols, and manages quality assurance, asset protection, shrink prevention, and inventory controls. The manager analyzes operational reports, addresses performance gaps, and implements improvements while modeling Walmart’s values and standards of integrity, customer service, inclusion, and continuous improvement.

Requirements

Option 1: Completion of 2 or more years of college.
Option 2: 1 year's retail experience and 1 year's supervisory experience.
Option 3: 2 years' general work experience, including 1 year's optical experience and a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure/registration.
Active ABO.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of sales data.
Align product assortments and sales strategies with member needs, community demographics, local economic patterns, and competitive pricing.
Promote optical services through community outreach and represent the department in community programs, internal initiatives, and cross-functional collaborations.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions that meet patient needs under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education, and related troubleshooting as permitted by scope-of-practice requirements and applicable optometric supervision.
Ensure accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools.
Coordinate non-adapt case troubleshooting and communications with laboratories, suppliers, and optometrists about job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements to maintain clinical operations.
Support optometric services through appointment scheduling, pre-testing, contact lens insertion and removal documentation, and collection of payments for doctor or telehealth services where permitted.
Provide patient intake and OD office support, including appointment coordination, insurance verification, payment collection, and maintaining compliant patient records where permitted.
Support clinical operations by performing basic optometric pre-testing and recording results under the optometrist’s guidance where permitted.
Promote use of optical technologies to improve accuracy, efficiency, and member experience.
Hire, train, coach, develop, and recognize the optical team; manage performance and foster a collaborative, inclusive, accountable culture.
Assign duties strategically, support credential and licensure pathways, encourage skill advancement, ensure timely credential renewals, and arrange apprentice optician sponsorship where required.
Maintain member confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Ensure compliance with HIPAA, optical regulations, company policies, ethics standards, and safety protocols; set expectations and help address compliance issues.
Manage quality assurance, audit readiness, asset protection, shrink prevention, stock levels, receiving procedures, and inventory protection.
Oversee proper maintenance of optical equipment and work areas.
Prepare, review, and use operational and performance reports to guide decisions, identify gaps, and implement corrective actions.
Lead and participate in teams by sharing resources and information, determining customer needs and priorities, coordinating work, providing feedback and support, and helping others adapt to change.
Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; monitor results and identify improvements.
Model Walmart values by promoting inclusion, integrity, accountability, customer and member service, continuous improvement, and ethical conduct.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to classification and length of employment.
Live Better U education benefit, including tuition, books, and fees for eligible programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.