Licensed/Registered Vision Center Manager - Store 7009

Walmart•Richlands, NC

10d•$41 - $54•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, merchandising, inventory, service quality, and community outreach. The manager uses sales and operational data to guide product assortments, pricing, and improvements, while building relationships with members, community stakeholders, and internal partners. This role leads and develops the optical team through hiring, training, coaching, performance management, recognition, and support for licensure and certification. The manager assigns work to maintain efficient operations and supports apprentice opticians’ sponsorship and development in accordance with state requirements. Where permitted by scope-of-practice requirements and under applicable optometric supervision, the manager oversees eyewear measurements and fittings, frame adjustments and repairs, final inspections, troubleshooting, contact lens education and operations, order processing, trial lens inventory, and equipment calibration and maintenance. The role also supports optometric services through appointment workflows, patient intake, insurance verification, pre-testing, documentation, and payment collection where permitted. The manager ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains accurate records and audit-ready practices; oversees quality assurance, asset protection, inventory controls, and equipment readiness; and uses reports to identify gaps and guide corrective action. The position promotes optical technologies and collaborates across teams to meet business objectives. It also models Walmart’s values of respect for the individual, integrity, customer and member service, and striving for excellence.

Requirements

Meet one of the following minimum qualification options: completion of 2 or more years of college; 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, plus a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Maintain active licensure or registration.
Maintain active ABO.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead departmental sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
Monitor competitive pricing and use sales data to improve merchandising and revenue performance.
Build stakeholder and community relationships, lead outreach, and represent the optical department in community and internal initiatives.
Set and uphold service standards and guide prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions with clear product guidance under appropriate supervision.
Oversee optical measurements, eyewear fittings and adjustments, contact lens education, frame repairs, and final eyewear inspections as permitted and under applicable optometric supervision.
Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and manage the performance of optical team members; recognize contributions and foster an inclusive, accountable culture.
Assign duties to optimize workflow and support team skill development and operational excellence.
Support certification and licensure pathways, timely credential renewal, and apprentice optician sponsorship and development in accordance with state requirements.
Ensure accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools as permitted and under applicable optometric supervision.
Troubleshoot non-adapt cases and coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions under applicable optometric supervision.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols under applicable optometric supervision.
Monitor equipment performance and coordinate troubleshooting, repairs, or replacements.
Support optometric services through appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports and implement corrective actions to maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and optical work-area and equipment maintenance.
Provide optometric office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient record maintenance.
Perform basic optometric pre-testing and record results under optometrist guidance where permitted.
Lead and participate in teams, coordinate work assignments, share resources and feedback, and help others adapt to change.
Develop and implement processes by collaborating with business partners, analyzing information, monitoring results, and addressing improvement opportunities.
Promote ethical conduct and compliance with company policies and standards, and assist management with addressing ethical or compliance issues.
Model Walmart’s values by supporting inclusion, teamwork, integrity, customer and member service, learning, and continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.