(USA) Licensed/Registered Vision Center Manager - Single

Walmart•Dayton, OH

16h•$31 - $44•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, operations, service quality, compliance, and team development. The role uses sales and operational data to forecast trends, align merchandise with member needs and local market conditions, monitor competitors, manage inventory and shrink, and meet financial and operational goals. It also builds departmental visibility through community outreach and cross-functional collaboration. The manager sets service standards and oversees member consultations, optical measurements, eyewear fittings and adjustments, contact lens education, order processing, and issue resolution, as permitted by applicable scope-of-practice requirements and under appropriate optometric supervision. The position supports optometric services through appointment workflows, patient intake, insurance verification, pre-testing, documentation, and payment collection where permitted. It maintains accurate, confidential records and ensures compliance with HIPAA, optical regulations, company policies, and safety protocols. The role leads hiring, training, coaching, performance management, and recognition for the optical team; assigns work to support efficient operations; and encourages professional development and timely credential renewals. It supports apprentice opticians’ sponsorship and development where required. The manager also oversees equipment readiness and maintenance, quality assurance, audit readiness, inventory protection, and operational reporting. The position models company values, supports associates through change, and identifies opportunities to improve processes and member experience. The listed hourly wage range is $30.50–$43.50. Additional compensation includes annual or quarterly performance bonuses; some positions may also receive regional pay zone compensation based on location. Benefits include health coverage, financial benefits, paid time off and leave, disability coverage, company discounts, education benefits, and other offerings, subject to eligibility and plan terms.

Requirements

Option 1: Completion of 2 or more years of college.
Option 2: 1 year's retail experience and 1 year's supervisory experience.
Option 3: 2 years' general work experience, including 1 year's optical experience, and a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure or registration.
Active ABO.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of performance data.
Align product assortments with member needs, community demographics, and local economic patterns; monitor competitive pricing and adjust strategies.
Build team engagement and departmental visibility through community outreach, stakeholder relationships, and participation in business initiatives.
Set and uphold service standards; ensure prompt and accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
Oversee optical measurements, eyewear fittings and adjustments, contact lens education, and related services as permitted by scope-of-practice requirements and under applicable optometric supervision.
Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance processes and complex optical issues under applicable optometric supervision; maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and recognize team members; manage performance and foster an inclusive culture of accountability and continuous development.
Assign duties to support workflow, skill development, and operational excellence; support certification and licensure pathways and timely credential renewals.
Ensure apprentice opticians have sponsorship in accordance with state requirements and provide development pathways.
Oversee the accuracy of optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools under applicable optometric supervision.
Ensure quality frame adjustments, repairs, final eyewear inspections, and prism verification under applicable optometric supervision.
Lead troubleshooting of non-adapt cases under applicable optometric supervision and coordinate with labs, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols under applicable optometric supervision.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements.
Support OD services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions to maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and maintenance of equipment and work areas.
Prepare, review, and use operational reports to guide decisions and align operations with organizational goals.
Provide OD office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and patient-record maintenance.
Support clinical operations by performing basic optometric pre-testing and recording results under optometrist guidance where permitted.
Lead and participate in teams by sharing resources and information, determining customer needs and priorities, coordinating assignments, supporting work quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with business partners, applying information from multiple sources, monitoring results, and addressing improvement opportunities.
Model and support compliance with company policies, procedures, and ethics standards; guide associates, implement action plans, use the Open Door Policy, and assist management in correcting compliance issues.
Embrace individual differences, create a culture of belonging, build trusting team relationships, communicate positively, mentor others, and recognize contributions.
Model integrity, accountability, humility, honesty, fairness, and transparency; support the company’s stated goal of becoming a regenerative company.
Serve customers and members, make decisions based on reliable information, balance priorities, and consider the impact of work on stakeholders.
Pursue learning and continuous improvement, use new technologies and skills, take calculated risks, and support others through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, and parental, family care, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Live Better U, a Walmart-paid education benefit covering eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Regional Pay Zone compensation for certain positions, based on location.