(USA) Licensed/Registered Vision Center Manager - Single

Walmart•Huber Heights, OH

17h•$31 - $44•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads the optical department’s sales, service, clinical-support, and operational activities. The manager drives sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, forecasting, competitive analysis, and the use of sales and operational reports. The role also promotes optical services through community outreach and represents the department in community programs and cross-functional business initiatives. The manager sets service standards and guides the team in resolving member concerns, conducting lifestyle consultations, and recommending visual solutions. Where permitted by applicable scope-of-practice requirements and under optometric supervision, the role oversees eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education, order processing, pre-testing, and other support for optometric services. Responsibilities include protecting confidential information, maintaining accurate records, supporting HIPAA compliance, and ensuring equipment and work areas are clean, calibrated, and ready for use. The role hires, trains, coaches, develops, and manages the optical team; assigns work to support effective workflows; promotes certification and licensure development; and ensures timely credential renewals and required sponsorship for apprentice opticians. The manager also oversees appointment workflows, patient intake support, insurance verification, payment collection, trial lens inventory, shrink prevention, asset protection, quality assurance, and compliance with optical regulations, company policies, and safety protocols. The manager leads and participates in teams, collaborates with managers, co-workers, customers, and business partners, and develops and improves processes to meet business needs. The role models company standards for ethics and integrity, supports an inclusive workplace, develops and mentors team members, and promotes continuous improvement and adaptation to change. The position is based at 7680 Brandt Pike, Huber Heights, Ohio.

Requirements

Meet the minimum qualifications through one of the following: completion of 2 or more years of college; 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, and a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Active licensure or registration.
Active ABO.
Comply with applicable scope-of-practice requirements and work under optometric supervision where required.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of competitive pricing and sales trends.
Align product assortments and merchandising strategies with member needs, community demographics, local economic patterns, and financial targets.
Promote optical services through community outreach and represent the department in community programs and internal business initiatives.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions that meet patient needs, under appropriate supervision.
Where permitted and under applicable optometric supervision, oversee eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education, and troubleshooting of non-adapt cases.
Ensure accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools consistently.
Coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements to maintain clinical operations.
Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection where permitted.
Promote the use of optical technologies to improve accuracy, efficiency, and member experience.
Provide optometric office and patient-intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant record maintenance.
Support clinical operations by performing basic optometric pre-testing and recording results under optometrist guidance where permitted.
Protect member and patient confidentiality and maintain accurate documentation in accordance with HIPAA and safety protocols.
Lead, coach, hire, train, recognize, and manage the performance of the optical team; foster an inclusive, accountable, collaborative culture.
Assign duties strategically to optimize workflow, develop skills, and support operational excellence.
Support certification and licensure pathways, encourage skill advancement, ensure timely credential renewals, and provide required sponsorship and development pathways for apprentice opticians.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions to maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance, and maintenance of optical equipment and work areas.
Prepare, review, and use operational and performance reports to guide decisions and align work with organizational goals.
Lead and participate in teams by sharing resources and information, coordinating assignments, supporting quality and timelines, and helping others adapt to change.
Develop and implement business processes in collaboration with managers, co-workers, customers, and business partners; monitor results and address improvement opportunities.
Model and support company policies, ethics, and integrity standards; guide associates on compliance and assist management with addressing ethical or compliance issues.
Promote belonging, teamwork, strong working relationships, mentoring, recognition, customer-first service, continuous learning, and improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U: Walmart-paid education programs, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates, with tuition, books, and fees paid.