(USA) Licensed/Registered Vision Center Manager - Single

Walmart•North Little Rock, AR

17h•$37 - $50•Onsite

About The Position

The Licensed/Registered Vision Center Manager leads optical department sales, merchandising, pricing, inventory, and seasonal execution. The manager uses sales and operational data to forecast trends, align assortments with member and community needs, assess competitive pricing, identify opportunities, and implement improvements that support financial and organizational goals. The role also develops community relationships, promotes optical services, and represents the department in community and internal initiatives. The manager sets service standards and leads member consultations, recommending visual solutions under appropriate supervision. Where permitted by scope-of-practice requirements and applicable optometric supervision, the manager oversees eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education, order processing, trial lens inventory, and troubleshooting of non-adapt cases. The role supports optometric services through appointment workflows, patient intake, pre-testing, contact lens documentation, insurance verification, payment collection, and patient-record maintenance where permitted. The manager hires, trains, coaches, and develops the optical team; assigns work to support effective workflows; promotes an inclusive and accountable culture; supports certification and licensure pathways; and ensures apprentice opticians have required sponsorship. The manager maintains compliant documentation and confidentiality, ensures adherence to HIPAA, optical regulations, company policies, and safety protocols, and oversees quality assurance, equipment readiness and maintenance, shrink prevention, receiving procedures, inventory controls, and audit readiness. The role collaborates with optometrists, labs, suppliers, managers, associates, customers, and other business partners. It analyzes reports, monitors performance, addresses gaps, implements process improvements, and models company policies, ethics, integrity, customer service, teamwork, and adaptability. The position is based at the Walmart Vision Center at 4450 E McCain Blvd, North Little Rock, Arkansas. The stated hourly wage range is $37.00–$50.00, with performance-based bonuses and other compensation potentially available. Walmart also describes health, financial, paid-time-off, education, and other benefits; eligibility and terms may vary.

Requirements

Meet the qualifications for work in a Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Hold active licensure or registration.
Hold active ABO certification.
Meet at least one of these experience or education pathways: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.
Follow applicable scope-of-practice requirements and optometric supervision requirements for clinical and optical duties.
Maintain compliance with HIPAA, optical regulations, company policies, and safety protocols.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
Monitor competitive pricing, use sales data to refine strategies, and drive revenue and continuous improvement.
Build stakeholder and community relationships, promote optical services, and represent the department in community and internal initiatives.
Set service standards and resolve member inquiries and concerns promptly and accurately.
Lead lifestyle consultations and recommend visual solutions under appropriate supervision.
Where permitted, oversee eyewear measurements, fittings, adjustments, repairs, final inspections, and contact lens education under applicable optometric supervision.
Maintain member confidentiality and accurate, compliant documentation, including HIPAA and safety requirements.
Manage quality assurance, resolve complex optical issues under applicable supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, recognize, and manage the performance of optical team members.
Assign duties to optimize workflow, support skill development, and maintain operational excellence.
Support certification and licensure pathways, credential renewals, and required sponsorship and development pathways for apprentice opticians.
Oversee accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools where permitted and under applicable supervision.
Coordinate troubleshooting for non-adapt cases and communication with labs, suppliers, and optometrists about job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, equipment maintenance, and repair or replacement coordination.
Support optometric services through appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports and implement corrective actions to maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and optical work-area maintenance.
Provide OD office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance.
Perform basic optometric pre-testing and record results under an optometrist's guidance where permitted.
Lead and participate in teams; share resources and information, determine customer needs and business priorities, coordinate assignments, and provide guidance and feedback to achieve timelines and quality standards.
Develop, communicate, and implement processes with business partners; analyze information, monitor outcomes, and identify and address improvement opportunities.
Promote company policies, ethics, and integrity by explaining standards, implementing action plans, using the Open Door Policy, and assisting management with compliance issues.
Model respect for individuals, integrity, customer and member service, teamwork, continuous learning, and excellence.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with Walmart-paid tuition, books, and fees for eligible programs.
Performance-based bonus awards and additional annual or quarterly performance bonuses.
Regional Pay Zone compensation may apply based on location.