Licensed Optician-Santa Barbara, CA-Urban Opticas
About The Position
The Licensed Optician provides patient experiences through eyewear selection, accurate measurements, ordering, and fitting to meet patients’ eyewear needs. The role supports the practice’s position as a premier destination for vision care in the community. It involves precise eyewear fitting and prescription placement, patient service, supporting peers with optical and prescription needs, and helping resolve patient issues. The optician also contributes to practice operations, sales results, inventory management, safety, and an organized and professional environment. The position requires working evenings and weekends as business needs vary by location.
Requirements
- High school graduate or equivalent.
- Active state optical license, which must be maintained.
- Strong customer service skills, including communication, listening, and teamwork.
- Knowledge of inventory management systems.
- Strong basic math skills.
- Sales skills and ability to use and carry a tablet.
- Willingness to embrace new technology and change.
Nice To Haves
- Previous eyecare and/or customer service experience.
- Familiarity with technology such as point-of-sale systems, patient record systems, and other software applications.
Responsibilities
- Custom-fit glasses and precisely place prescriptions in lenses.
- Serve as a leader in optical knowledge and provide guidance to peers.
- Take and record measurements, adjust and fit eyewear, and ensure finished eyewear meets standards and patient requirements.
- Explore patients’ needs and priorities by asking open-ended questions.
- Assist peers with complex product needs and prescriptions.
- Use practice tools and follow company policies and procedures.
- Anticipate and investigate patient issues, develop lasting solutions, resolve concerns promptly, and partner with management as necessary.
- Multitask, prioritize, and manage time across competing priorities.
- Commit to delivery dates and times, seek feedback, and ask for referrals.
- Work toward exceptional results on KPIs and competencies.
- Present, celebrate, and educate at the time of dispense.
- Maintain a clean, attractive, and organized practice; protect company assets.
- Inform management of safety opportunities and demonstrate safe work practices.
- Maintain a self-motivated, improvement-oriented approach.
- Follow company policies and procedures, including those concerning discounting, promotions, and inventory management.
- Work evenings and weekends as required by business needs, which vary by location.
- Meet attendance and daily timekeeping requirements.
- Maintain proper dress code.
- Perform other duties assigned by the Practice Manager or required by business needs.
Benefits
- Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
- A competitive bonus and/or commission plan may be offered.
- Professional development support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
