Licensed Optician-Santa Clara, CA-LensCrafters
About The Position
The Licensed Optician delivers LensCrafters’ brand value proposition and helps establish the company as the premier destination for vision needs in the community. The role creates value for customers by providing legendary service and high-quality, precisely crafted eyewear that exceeds customer expectations. The optician welcomes customers, sets expectations, custom-fits glasses, takes and records measurements, and accurately adjusts and fits eyewear. The role ensures finished eyewear meets quality standards and customer needs, supports the team with complex product needs and prescriptions, and uses technology and appropriate tools accurately even under time pressure and high customer volume. The optician also contributes optical expertise, product knowledge, problem-solving, and sales skills while helping maintain an organized, attractive, and safe store environment and adhering to company policies and procedures.
Requirements
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and teamwork.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills and ability to use and carry an iPad or tablet.
- Familiarity with point-of-sale systems, computers, and calculators.
- Ability to embrace new technology and change.
Nice To Haves
- Previous customer service experience.
- Previous retail experience.
Responsibilities
- Welcome customers and set expectations.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Act as a leader in optical acumen.
- Take and record measurements; accurately adjust and fit eyewear, ensuring finished eyewear meets standards and customer needs.
- Assist the team with complex product needs and prescriptions.
- Use technology and appropriate tools accurately despite time pressure and customer volume, applying exceptional product knowledge.
- Proactively explore the root causes of issues, anticipate needs, and resolve problems to ensure customer satisfaction and exceed expectations.
- Multi-task, prioritize, and manage time amid competing priorities.
- Strive to achieve exceptional results on brand KPIs and competencies.
- Help keep the store clean, attractive, and organized.
- Inform management of safety opportunities and demonstrate safe work practices.
- Pursue continual learning, improvement, and results.
- Adhere to company policies and procedures, including those for discounts, promotions, and inventory management.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- A competitive bonus and/or commission plan may also be offered.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
