Licensed Optician Santa Clara, CA-Ray-Ban
About The Position
The Licensed Optician delivers the Ray-Ban brand value proposition and helps establish LensCrafters as a premier destination for vision needs in the community. The role creates value for customers by providing exceptional service and high-quality, precisely crafted eyewear that exceeds customer expectations. The Licensed Optician welcomes customers, fits glasses, places prescriptions in lenses, takes measurements, adjusts eyewear, and ensures finished eyewear meets quality standards and customer needs. The role also supports the team with complex product needs and prescriptions, uses technology and appropriate tools accurately, and works to resolve issues and exceed customer expectations. The position contributes to store performance, appearance, safety, and compliance with company policies and procedures.
Requirements
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and team-building.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills and ability to use and carry an iPad or tablet.
- Familiarity with point-of-sale systems, computers, and calculators.
- Willingness to embrace new technology and change.
Nice To Haves
- Previous customer service and retail experience.
Responsibilities
- Welcome customers and set expectations.
- Custom fit glasses and precisely place prescriptions in lenses.
- Demonstrate leadership in optical knowledge and acumen.
- Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
- Assist the team with complex product needs and prescriptions.
- Use technology and appropriate tools accurately, including when under time pressure or managing high customer volume.
- Apply product knowledge and proactively identify root causes of issues, find solutions, and ensure customers are satisfied and expectations are exceeded.
- Multitask, prioritize, and manage time across competing priorities.
- Strive to achieve brand key performance indicators and competencies.
- Help maintain a clean, attractive, and organized store.
- Inform management of safety opportunities and demonstrate safe work practices.
- Pursue continual learning and improvement while working toward results.
- Follow company policies and procedures, including those related to discounts, promotions, and inventory management.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Potential competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
