Licensed Team Santa Monica, CA-LensCrafters

Luxottica of America, Inc. • Santa Monica, CA

1d

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing legendary customer service and high-quality, carefully crafted eyewear that exceeds expectations. The position involves welcoming customers, fitting and adjusting eyewear, recording measurements, supporting complex product and prescription needs, using technology and appropriate tools, and helping maintain store standards.

Requirements

• High school graduation or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and team-building.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set appropriate expectations.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Serve as a leader in optical acumen and assist the team with complex product needs and prescriptions.
• Take and record measurements; adjust and fit eyewear accurately; ensure finished eyewear meets standards and customer needs.
• Use technology accurately under time pressure and during periods of high customer volume, applying product knowledge and appropriate tools.
• Identify root causes of issues, anticipate needs, and resolve problems to ensure customer satisfaction and exceed expectations.
• Multi-task, prioritize, and manage time across competing priorities.
• Work toward exceptional results on brand key performance indicators and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning, improvement, and results.
• Follow company policies and procedures, including those related to discounts, promotions, and inventory management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Potential competitive bonus and/or commission plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED