Licensed Optician - Optical Specialist

National Vision•Jacksonville, FL

20h•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key moments, from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences. The role provides personalized service, helps customers select and understand eyewear, supports patient flow and pre-exam screenings, and performs finishing work such as adjustments, inspections, and quality checks. The Optical Specialist also prepares orders for pickup, supports order entry and tracking, maintains organized work areas, resolves quality or service issues, and upholds Eyeglass World’s service and operational standards.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
An active dispensing license as required by the state.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help ensure customers feel confident in their eyewear and experience.
Assist with patient flow and pre-exam screenings to support optometrists.
Help ensure smooth transitions between exams, finishing, and pickup.
Perform final eyewear adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Identify and proactively resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated customer experience.