About The Position

Warby Parker is seeking a skilled and enthusiastic Optician to work across multiple store locations within the state of licensure. The role delivers customer service and eyewear expertise, helping customers choose frames and lenses that suit their prescriptions, fit, style, and lifestyle. The Optician takes measurements, adjusts and fits eyewear, checks finished products against optical standards and customer requests, and explains prescriptions and product offerings. The position reports directly to the District Leader or Area Leader and may include guiding future opticians through apprenticeships where applicable. The role also involves accurately reporting mileage and travel expenses. The ideal candidate is a lifelong learner who is collaborative, detail-oriented, adaptable, and committed to helping customers and teammates.

Requirements

  • Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in non-licensing states.
  • Be comfortable working a variety of shifts and adapting to different store teams.
  • Be able to travel up to 50 miles by car or public transportation to multiple store locations.
  • Communicate clearly, effectively, and professionally, including explaining technical terms in an accessible way.
  • Be dedicated to providing outstanding service to customers and teammates.
  • Be an energetic, positive team player who can adapt in a fast-paced, changing work environment.
  • Be extremely detail-oriented and able to manage a wide range of responsibilities.
  • Be open-minded, committed to learning, and willing to challenge existing knowledge.
  • Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

  • Work in multiple store locations within the state of licensure.
  • Work directly with customers to meet their eyewear needs.
  • Take and record measurements, and adjust and fit eyewear accurately.
  • Check finished eyewear against optical standards and customer requirements and requests.
  • Explain prescription terminology and product offerings to customers.
  • Help customers select frames and lenses based on prescription needs, face fit, personal style, and lifestyle.
  • Collaborate with the team to develop sales and customer-service best practices for the organization.
  • Represent the brand and educate others about its values and mission.
  • Guide future generations of opticians through apprenticeships where applicable.
  • Accurately report mileage and travel-related expenses for reimbursement.

Benefits

  • Health, vision, and dental insurance for full-time employees.
  • Life and AD&D insurance for full-time employees.
  • Paid sick leave for full-time and part-time employees.
  • Paid holidays for full-time employees.
  • Vacation days for full-time employees.
  • Retirement savings plan (401(k)) for full-time employees.
  • Parental leave, including for non-birthing parents, for full-time employees.
  • Short-term disability for full-time employees.
  • Employee Stock Purchase Plan for full-time and part-time employees.
  • Employee Assistance Program (EAP) for full-time and part-time employees.
  • Bereavement support for full-time employees.
  • Optical education reimbursement for full-time employees.
  • Free eyewear for full-time and part-time employees.
  • Variable compensation for eligible employees.
  • Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.
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