Licensed Optical Supervisor - Shoppes at Isla Verde

Warby Parker•Wellington, FL

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team at the Shoppes at Isla Verde. The supervisor helps customers meet their eyewear needs by taking and recording measurements, adjusting and fitting eyewear, checking completed eyewear against optical standards and customer requests, and explaining prescription terminology and product offerings. As a store keyholder, the Optical Supervisor helps open and close the store and maintain internal operations. They help ensure daily operational, service, and staff-zoning procedures meet Warby Parker standards; support the store’s vision and sales through excellent floor service; and serve as a primary contact for customer and operational questions. Working with store management, they lead and mentor the Optical team, including Optician Apprentice Program participants, maintain store systems and inventory databases, and foster a positive, productive employee culture.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
Have at least 2 years of experience, including supervisor responsibilities.
Be a clear, effective, and professional communicator who can explain technical terms in an accessible way.
Be dedicated to providing above-and-beyond service to customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be detail-oriented, stay composed under pressure, and manage a wide range of responsibilities.
Not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to help meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Help open and close the store as a keyholder.
Ensure daily operational, service, and staff-zoning procedures are executed to Warby Parker standards.
Support the store’s vision and sales by providing excellent floor service and acting as a main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
Maintain store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture.