Optical Supervisor - Shoppes of Burnt Mills

Warby Parker•Silver Spring, MD

5d•$22 - $25

About The Position

Warby Parker is seeking an Optical Supervisor to provide customers with knowledgeable, friendly assistance with their eyewear needs and help create a positive store experience. The position acts as a store keyholder, helping open and close the store and maintain internal operations. As a team leader, the Optical Supervisor supports an upbeat and productive environment for opticians and retail advisors, and works with store management to lead and mentor the Optical team, including participants in the Optician Apprentice Program.

Requirements

Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
At least 2 years of experience, including supervisor responsibilities.
Passion for the eyewear and retail industries.
Clear, effective, and professional communication skills, including the ability to explain technical terms in an accessible way.
Commitment to going above and beyond for customers and teammates.
Ability to adapt and work as a positive team player in a fast-paced, changing environment.
Strong attention to detail, composure under pressure, and ability to manage a wide range of responsibilities.
Open-mindedness and willingness to keep learning.
Must not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Assist customers with their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Verify that finished eyewear meets Warby Parker's optical standards and customers' requirements and requests.
Explain prescription terminology and product offerings to customers.
Help open and close the store as a keyholder.
Ensure operational, service, and staff-zoning procedures are completed to Warby Parker standards.
Support the store's vision and sales through excellent service on the floor and by serving as a main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants, and model excellent service.
Help maintain store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture.

Benefits

Health, vision, and dental insurance (full-time employees).
Life and AD&D insurance (full-time employees).
Paid sick leave (full-time and part-time employees; details vary by location and status).
Paid holidays (full-time employees).
Vacation days (full-time employees).
401(k) retirement savings plan (full-time employees).
Parental leave, including for non-birthing parents (full-time employees).
Short-term disability (full-time employees).
Employee Stock Purchase Plan (full-time and part-time employees).
Employee Assistance Program (full-time and part-time employees).
Bereavement support (full-time employees).
Optical education reimbursement (full-time employees).
Free eyewear (full-time and part-time employees).