Licensed Optician - South Windsor, CT - LensCrafters

EssilorLuxottica Group • South Windsor, CT

6d

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination in the community for vision needs. The role creates value for customers by providing legendary service and high-quality, carefully crafted eyewear that exceeds expectations. The optician welcomes customers, fits and adjusts eyewear, takes measurements, helps address complex product and prescription needs, and uses relevant tools and technology accurately. The role also supports store results, maintains an attractive and organized store, follows safety practices and company policies, and continues learning and improving.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical knowledge.
• Take and record measurements; adjust and fit eyewear accurately, ensuring finished eyewear meets standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology accurately despite time pressure and customer volume, applying product knowledge and appropriate tools.
• Investigate the root causes of issues, anticipate needs, and find solutions to ensure customer satisfaction and exceed expectations.
• Multitask, prioritize, and manage time amid competing priorities.
• Strive to achieve brand key performance indicators and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Follow company policies and procedures, including those for discounts, promotions, and inventory management.
• Pursue continual learning, improvement, and results.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED