Licensed Optician - Dublin, OH - LensCrafters

EssilorLuxottica Group•Dublin, OH

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the company as the premier destination in the community for vision needs. The role creates value for customers by providing excellent service and high-quality, carefully crafted eyewear that exceeds customer expectations. The optician welcomes customers, sets expectations, custom-fits glasses, places prescriptions precisely in lenses, takes and records measurements, and adjusts and fits eyewear to ensure finished products meet quality standards and customer needs. The role also supports teammates with complex product needs and prescriptions, demonstrates strong optical knowledge and product expertise, uses appropriate tools and technology accurately, and helps resolve customer issues. The position requires managing competing priorities, contributing to store results, maintaining an attractive and organized store, following safe work practices, and adhering to company policies and procedures.

Requirements

High school graduate or equivalent.
State licensure.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and team-building.
Knowledge of current store merchandise.
Strong basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with point-of-sale systems, computers, and calculators.
Willingness to embrace new technology and change.

Nice To Haves

Previous customer service experience.
Previous retail experience.

Responsibilities

Welcome customers and set expectations for their experience.
Custom-fit glasses and precisely place prescriptions in lenses.
Demonstrate leadership in optical knowledge and expertise.
Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
Assist the team with complex product needs and prescriptions.
Use technology accurately under time pressure and during periods of high customer volume; apply product knowledge and appropriate tools.
Proactively identify root causes of issues and find solutions that satisfy customers and exceed expectations.
Multitask, prioritize, and manage time when handling competing priorities.
Work toward exceptional results on brand KPIs and competencies.
Help keep the store clean, attractive, and organized.
Inform management of safety opportunities and demonstrate safe work practices.
Pursue continual learning and improvement and remain focused on results.
Follow company policies and procedures, including those concerning discounts, promotions, and inventory management.