Licensed Optician-Honolulu, HI-LensCrafters
About The Position
The posting title is Licensed Optician, but the job description itself describes the Assistant Manager role. The Assistant Manager acts as a leader in the Store Manager’s absence or in support of the Store Manager, operates as a business owner within the marketplace and LensCrafters organization, represents LensCrafters as a destination for vision needs, and delivers key performance metrics. The role supports store plans and leadership, develops and guides team members, and helps drive sales, profitability, customer experience, continuity of care, and store performance. Under a current and valid state Opticianry license, the role provides lens and product expertise, adjusts and repairs eyewear, dispenses eyewear, and performs accurate digital measurements. The position is full-time in Honolulu, Hawaii, and requires a flexible schedule that includes nights and weekends.
Requirements
- High school graduate or equivalent.
- Current and valid state Opticianry license.
- At least 1 year of management or supervisory experience with direct reports.
- Knowledge of retail operations, processes, and policies.
- Strong basic math skills.
- Familiarity with cash registers, computers, and calculators.
- Strong command of English for written correspondence and oral communication.
- Strong communication and listening skills.
- Demonstrated high-level selling skills.
- Proven ability to solve problems.
Nice To Haves
- College degree or equivalent.
- Previous leadership experience in the retail and customer service industry.
- Knowledge of basic optics.
- Knowledge of current store merchandise.
- State licensure, if applicable, and/or ABO Certification in non-licensed states.
- Brand Final Inspector Certification.
- Brand Quality, Fitting & Adjusting Program.
Responsibilities
- Deliver quality and improvement to meet or exceed key performance indicators, including sales, conversion, customer count, traffic, profitability, continuity of care, exam growth and retention, and Net Promoter Score.
- Understand retail business operations, competition, and market trends, and apply that knowledge to improve sales and business results.
- Support the Store Manager in diagnosing business performance and coordinating Retail, Lab, and Doctor resources to drive results.
- Support store business plans to maximize sales and profit, leverage strengths, and address opportunities for recovery.
- Partner with the Store Manager to lead the team and provide team members with training and guidance.
- Provide clear and constructive feedback in a timely manner, and inform the Store Manager of situations that may require development or disciplinary action.
- Support recruiting, help select team members, and create a talent pipeline.
- Follow guidelines to staff the store optimally.
- Maintain store appearance and execute visual directives.
- Maintain positive working relationships with doctors.
- Follow and ensure team compliance with company policies and procedures, and meet or exceed goals.
- Anticipate problems, identify underlying causes, and pursue long-term solutions.
- Perform and understand administrative duties.
- Maintain a safe working environment.
- Work a flexible schedule, including nights and weekends.
- Provide lens-choice expertise and product knowledge based on patients’ vision needs and doctor prescriptions.
- Adjust and repair eyewear.
- Present and dispense eyewear to create a lasting impression.
- Perform accurate digital measurements.
Benefits
- Health care benefits may be available.
- Retirement savings benefits may be available.
- Paid time off and vacation may be available.
- Employee discounts may be available.
- A competitive bonus and/or commission plan may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
