Licensed Optical Supervisor - Williston, VT

Warby Parker•Williston, VT

2d•Onsite

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines customer-facing optical services with store leadership and operational responsibilities. The supervisor serves as a store keyholder, helps open and close the store, supports internal operations, and fosters an upbeat, productive environment for opticians and retail advisors. The position works with store management to lead and mentor the Optical team, including participants in the Optician Apprentice Program, and helps deliver high-quality customer experiences and sales.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
Have 2+ years of experience, including supervisor responsibilities.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be detail-oriented, remain calm under pressure, and manage a wide range of responsibilities.
Be able to adapt in a fast-paced, changing work environment.
Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Nice To Haves

Passion for the eyewear and retail industries.
Commitment to going above and beyond for customers and teammates.
Energetic, positive team-player attitude.
Open-mindedness and an eagerness to keep learning.
Take work seriously without taking oneself too seriously.

Responsibilities

Help customers meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Act as a store keyholder and help open and close the store.
Ensure daily operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
Support the store vision and sales by providing above-and-beyond service on the floor and serving as the main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants, and model excellent service.
Help maintain store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture.