Licensed Optical Manager Full Time

BJ's Wholesale Club • Weymouth, MA

21d • $30 - $38 • Onsite

About The Position

The Licensed Optical Manager performs all duties required of an optician in addition to managing the optical department. The manager teaches, coaches, and supervises optical team members; provides service to members; confirms appointments; maintains the department; and serves as a liaison between members and the lab to help ensure orders are processed timely. The role is responsible for department performance, member experience, compliance with company policies, and the accuracy of sales and payment procedures. Regular, predictable, full attendance is an essential function.

Requirements

• Must hold an active, current license to work as an optician in the state.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal, customer service, and organizational skills, with attention to detail.
• Open shift availability required.
• Must be at least 18 years of age.
• Regular, predictable, full attendance is an essential function.
• Ability to use optical hand tools to adjust and repair eyeglasses, including inserting and removing nose pads and small screws.
• Ability to frequently lift objects up to 50 pounds and, with assistance, move heavy or awkward objects over 50 pounds.

Nice To Haves

• Knowledge of optical products and business practices.
• High school diploma, college degree, and/or experience in big-box wholesale, retail, optical, or management.

Responsibilities

• Provide member service, answer incoming calls, schedule eye exams, and communicate in a friendly, honest manner.
• Assist members with eyeglass adjustments and measurements, read prescriptions using a lensometer, notify members when products are ready, handle transactions, and complete order paperwork.
• Manage and supervise optical department team members and ensure they engage with members in person and over the phone.
• Protect patient information and follow HIPAA and company privacy and confidentiality policies.
• Manage sales opening and closing procedures, including accurate collection of funds and payment at the point of service.
• Support sales and metric goals by educating patients about available products and recommending products that meet their visual needs.
• Engage with members in front of Optical during downtime.
• Communicate and follow up with the Club Manager and Regional Optical Manager about department performance, maintenance, team member performance, and doctor relations.
• Keep the workstation and Optical department clean and maintained.
• Train, coach, and lead team members; handle separations and recommend promotions.
• Maintain club policies and procedures.
• Follow leadership expectations, build collaborative high-performing teams, provide feedback and accountability, and support team member engagement and development.
• Set and model service standards, address member concerns, and maintain a safe, positive, inclusive environment for members and team members.
• Lead teams in meeting daily GOLD club standards, including stocking, planogram execution, accurate signage, cleanliness, and organization.
• Use business metrics and reporting to identify trends and opportunities, improve performance and profitability, and communicate the connection between operational performance and financial targets.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Daily access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED