Licensed Optical Manager - Bergen St.

Warby Parker • Brooklyn, NY

16d

About The Position

Warby Parker is seeking a skilled Optical Manager to lead the store’s Opticians while helping customers find eyewear that meets their needs. The role combines hands-on optical service and fitting with team leadership, coaching, and support for store operations. The Optical Manager works with the Store Leader to anticipate staffing needs, support Optician Apprentice Program participants, and foster a productive, safe, and engaging workplace.

Requirements

• Licensed dispensing optician in states that require a license, or ABO-certified optician in states that do not require a license.
• At least 2 years in a management position.
• Strong leadership and mentoring skills, including the ability to model expected behavior, drive optical metrics, and uphold strict optical standards.
• Professional and open-minded approach to decisions made on behalf of the team.
• Passion for the eyewear and retail industries.
• Clear, effective communication skills, including the ability to explain technical terms to customers.
• Commitment to providing excellent service to customers and teammates.
• Detail-oriented, organized, and able to prioritize tasks in a fast-paced, changing work environment.
• Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Help customers meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Verify finished eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Manage, coach, and develop a team of Opticians through feedback and ongoing development conversations.
• Lead by example on the sales floor.
• Uphold service standards and implement retail experience programs that strengthen customer loyalty and engagement.
• Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay current on HR policies and procedures to promote a productive and safe store culture.
• Use company resources to support employee engagement and job satisfaction.
• Support store systems, inventory databases, and business operations.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed