Licensed Optical Manager - Midlothian Depot
About The Position
Warby Parker is hiring a Licensed Optical Manager to join its in-house Optical team at a new store opening. The role combines hands-on customer eyewear support with leadership of the store’s Opticians. The manager helps customers find eyewear that meets their needs, ensures accurate fitting and optical quality, and explains prescriptions and products clearly. The manager coaches and develops the Optician team, models exceptional service, supports customer loyalty and engagement programs, and works with the Store Leader on staffing and the Optician Apprentice Program. The role also supports HR practices, store systems, inventory databases, and general business operations. The ideal candidate is a licensed dispensing optician where state licensing is required, or ABO-certified in non-licensing states, and has at least two years of management experience.
Requirements
- Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in non-licensing states.
- Have at least 2 years of management experience.
- Be a strong leader and mentor who models appropriate behavior, drives optical metrics, and adheres to strict optical standards.
- Use professionalism and open-mindedness when making decisions on behalf of the team.
- Have a passion for the eyewear and retail industries.
- Communicate clearly and effectively, including explaining technical terms in an accessible way to customers.
- Be dedicated to exceeding expectations for customers and teammates.
- Be detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing work environment.
- Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Work directly with customers to meet their eyewear needs.
- Take and record measurements, adjust and fit eyewear accurately.
- Check finished eyewear against optical standards and customer requirements and requests.
- Explain prescription terminology and product offerings to customers.
- Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor.
- Uphold exceptional customer service standards and implement retail experience programs to increase customer loyalty and engagement.
- Report to and work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
- Stay current with HR policies and procedures to promote a productive, safe store culture and use company resources to support employee engagement and job satisfaction.
- Support general store systems, inventory databases, and business operations.
Benefits
- Health, vision, and dental insurance (full-time employees)
- Life and AD&D insurance (full-time employees)
- Paid sick leave (full-time and part-time employees; accrual terms vary by location and status)
- Paid holidays (full-time employees)
- Vacation days per year (full-time employees)
- 401(k) retirement savings plan (full-time employees)
- Parental leave, including for non-birthing parents (full-time employees)
- Short-term disability (full-time employees)
- Employee Stock Purchase Plan (full-time and part-time employees)
- Employee Assistance Program (full-time and part-time employees)
- Bereavement Support (full-time employees)
- Optical Education Reimbursement (full-time employees)
- Free eyewear (full-time and part-time employees)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
