Optometric Technician - MIDLOTHIAN DEPOT

Warby Parker • Richmond, VA

10h

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists in a high-volume retail setting and help deliver a positive experience for eye exam patients. The role supports in-person and video-assisted exams, performs preliminary clinical data collection, helps patients learn to insert and remove contact lenses, and keeps exam operations running smoothly. The technician also coordinates appointment-related communications, maintains records and exam-room equipment, follows applicable regulations and privacy policies, and supports the retail sales team as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Effective team collaboration and communication with doctors, the store team, and patients.
• Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Able to think outside the box when needed.
• Precise, comfortable with technology, and able to quickly learn and effectively use new medical applications.

Nice To Haves

• At least one year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to accurately describe the features and benefits of different offerings.
• Working knowledge of G Suite.
• Previous experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam-room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Act as the primary liaison between the doctor and patient and establish rapport with eye exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments as available.
• Train new contact lens wearers in insertion and removal, and train additional team members to deliver this training as directed by the Store Leader.
• Support patients and the store team through the appointment booking process, including appointment confirmations, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process.
• Assist the doctor in maintaining accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up to date, maintaining equipment cleanliness, and performing ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave for full-time and part-time employees.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• 401(k) retirement savings plan for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan for full-time and part-time employees.
• Employee Assistance Program (EAP) for full-time and part-time employees.
• Bereavement support for full-time employees.
• Optical education reimbursement for full-time employees.
• Free eyewear for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed