Sales Manager - Midlothian Depot
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support Retail Advisors in creating excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects. It offers an opportunity to affect company success, observe strategic operations, and learn from business and Retail leaders. The Sales Manager communicates Warby Parker’s values and brand philosophy, oversees store operations and inventory procedures, and directs a team of 8–10 team members. The position supports a respectful, inclusive, service-minded culture and helps deliver strong customer experiences. The role is also described as similar to an Assistant Store Manager at other brands.
Requirements
- Retail experience, including at least 1 year in a management position.
- Exceptional interpersonal skills.
- Managerial experience in sales or operations at a complex, customer-focused retailer.
- Self-starter with an entrepreneurial spirit.
- Eagerness to learn new skills.
- Upbeat and empathetic team player.
- Consistent top-performance drive and willingness to help teammates reach their targets.
- Ability to bring positive, fun energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers.
- Troubleshoot the point-of-sale system.
- Oversee the store's inventory management procedures.
- Develop processes that improve customer service and optimize shopping experiences.
- Manage and implement daily zoning schedules.
- Open and close the store.
- Lead meetings at the beginning of shifts and at the end of the day, as well as roundtables and other meetings as needed.
- Direct a team of 8–10 team members and demonstrate excellent service.
- Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
- Assist with new-hire onboarding and ongoing training.
- Treat customers with respect and cultivate an inclusive, service-minded work culture.
Benefits
- Health, vision, and dental insurance (full-time employees).
- Life and AD&D insurance (full-time employees).
- Paid sick leave (full-time and part-time employees; details vary by location and employment status).
- Paid holidays (full-time employees).
- Vacation days (full-time employees).
- Retirement savings plan (401(k); full-time employees).
- Parental leave, including for non-birthing parents (full-time employees).
- Short-term disability (full-time employees).
- Employee Stock Purchase Plan (full-time and part-time employees).
- Employee Assistance Program (EAP; full-time and part-time employees).
- Bereavement support (full-time employees).
- Optical Education Reimbursement (full-time employees).
- Free eyewear (full-time and part-time employees).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
