Licensed Optical Manager Full Time

BJ's Wholesale Club • Framingham, MA

22d • Onsite

About The Position

The Licensed Optical Manager performs the duties of an optician as well as managerial responsibilities. The role manages, teaches, and coaches the Optical team, serves Members, confirms appointments, maintains the department, and coordinates with the lab to ensure orders are processed promptly. The manager leads team performance and development, delivers service standards, maintains club and department operations, and uses business reporting to support performance and profitability.

Responsibilities also include scheduling eye exams, assisting Members with eyewear adjustments and measurements, reading prescriptions with a lensometer, communicating product readiness, processing payments and paperwork, and educating patients about products suited to their visual needs. The manager oversees sales opening and closing procedures, safeguards confidential patient information, maintains a clean workstation, and communicates department performance and other concerns to the Club Manager and Regional Optical Manager. Regular, predictable, full attendance is an essential function.

Requirements

• Must hold an active, current license to work as an optician in the state.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal, customer service, and organizational skills, with attention to detail.
• Open shift availability is required.
• Must be at least 18 years of age.
• Must handle patient information discreetly and comply with privacy and confidentiality policies, including HIPAA.

Nice To Haves

• Knowledge of optical products and business practices.
• High school diploma, college degree, and/or experience in big-box wholesale, retail, optical, or management settings.

Responsibilities

• Provide high-quality Member service in person and over the phone, including answering calls and scheduling eye exams.
• Assist Members with eyeglass adjustments and measurements, read lens prescriptions using a lensometer, notify Members when products are ready, and complete order paperwork and transactions.
• Educate patients about available optical products and recommend products that address their visual needs while working toward sales and metric goals.
• Manage, train, coach, and supervise Optical department team members; support engagement, performance, development, and a safe and inclusive team environment.
• Oversee sales opening and closing procedures and ensure accurate collection of funds and payment at the point of service.
• Maintain patient privacy and follow applicable confidentiality policies and procedures, including HIPAA requirements.
• Maintain a clean and organized Optical workstation and department and uphold club policies, procedures, and GOLD service and club standards.
• Use business metrics and reporting to identify trends, opportunities, and process issues, and communicate performance expectations and results to the team.
• Communicate and follow up with the Club Manager and Regional Optical Manager about department performance, maintenance, team member performance, and doctor relations.
• Perform other duties as assigned and maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday through Daily Pay; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.
• Manager Bonus and spiff programs may provide additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed