Licensed Optical Manager Full Time
About The Position
The Licensed Optical Manager performs all duties required of an optician in addition to managing the Optical department. The role leads, teaches, and coaches optical team members; provides service to Members; confirms appointments; maintains the department; and serves as a liaison between Members and the lab to help ensure orders are processed promptly. The manager supports department performance and profitability, maintains company policies and procedures, and is responsible for a safe, positive, clean, and well-organized experience for Members and team members. The position provides Member service by answering calls, scheduling eye exams, assisting with eyeglass adjustments and measurements, reading prescriptions with a lensometer, notifying Members when products are ready, processing orders and payments, and educating patients about products suited to their visual needs. The manager handles patient information with discretion and follows privacy and confidentiality requirements, including HIPAA. Regular, predictable, full attendance is an essential function.
Requirements
- Must be licensed to work as an optician in the state and keep the license active and up to date.
- Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
- Strong interpersonal, customer service, and organizational skills, with attention to detail.
- Open shift availability is required.
- Must be at least 18 years of age.
Nice To Haves
- Knowledge of optical products and business practices.
- High school diploma, college degree, and/or experience in big-box wholesale, retail, optical, or management.
Responsibilities
- Lead, teach, train, coach, and supervise Optical department team members, including providing feedback and supporting engagement and development.
- Manage Optical department staffing responsibilities, including training, separations, and recommendations for promotions.
- Provide high-level Member service in person and over the phone, including answering incoming calls and scheduling patients for eye exams.
- Assist Members with eyeglass adjustments and measurements, read lens prescriptions using a lensometer, notify Members when products are ready, and complete order-related paperwork.
- Handle transactions and payments accurately and complete sales opening and closing procedures.
- Educate patients about available products and recommend options that address their visual needs to support sales and metric goals.
- Serve as a liaison between Members and the lab to help ensure timely order processing.
- Communicate and follow up with the Club Manager and Regional Optical Manager regarding department performance, maintenance, team member performance, and doctor relations.
- Maintain a clean, organized Optical department and workstation, and uphold club policies and procedures.
- Protect patient information by exercising discretion and following privacy and confidentiality policies, including HIPAA.
- Deliver service excellence, resolve or escalate Member concerns, and support a safe and positive experience for Members and team members.
- Lead the team in meeting GOLD club standards, including maintaining a presentable club, stocked items, accurate signage, and clean, organized areas.
- Use department and club performance data to identify trends, opportunities, and process issues, and communicate the connection between operational performance and financial goals.
- Maintain regular, predictable, full attendance and perform other duties as assigned.
Benefits
- Weekly pay.
- Access to earned pay before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Three medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match, available to team members age 18 and older.
- Employee Stock Purchase Plan, allowing purchases of BJ’s common stock at a 15% discount through after-tax payroll deductions.
- Manager Bonus and spiff programs may provide additional compensation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
