Licensed Insurance Representative

GreenState Credit Union•North Liberty, IA

1d•$24 - $28

About The Position

The Licensed Insurance Representative (LIR) works closely with Senior Account Managers, Account Managers, Licensed Insurance Agents, and Producers to provide accurate, timely, and professional service to GreenState members and staff. The position answers questions about GreenState Insurance products and services and supports policy retention, member service, and sales. The LIR handles policy changes, quotes, renewals, billing matters, cancellations, claims-related inquiries, and new business processing. The role reviews customer policies, identifies coverage gaps and opportunities for additional coverage, and works to retain accounts. It also supports producers and other insurance staff with applications, documents, underwriting requests, and carrier communications. GreenState describes its purpose as creating lasting value for members, communities, and colleagues, and emphasizes an engaging, diverse, and inclusive workplace. This hourly position pays $23.61–$27.60 per hour and includes a progressive benefits package.

Requirements

At least 2–4 years of similar or related experience; insurance experience is preferred.
High school diploma or equivalent, such as a GED.
Property and Casualty Insurance licenses are required; candidates must hold them currently or obtain them within one month of hire.
Report to work punctually, work scheduled hours, and work overtime as necessitated by business demand.
Be self-directed, work independently of supervision, and follow directions.
Ability to work in a high-pressure, fast-paced environment with significant telephone and in-person disruptions.
Ability to use a personal computer, calculator, agency automation system, and various software programs.
Ability to coordinate and prioritize large, detailed project requirements and schedules, with strong time-management skills to manage multiple assignments.
Strong analytical skills and excellent verbal, written, and interpersonal communication skills.
Use knowledge and analytical skills to make quick judgments in varied situations with limited guidance.
Must be bondable.

Nice To Haves

Insurance experience.

Responsibilities

Follow the Credit Union’s core values and Service Standards in support of GreenState’s mission and vision.
Provide positive service to internal and external members and guests, including greeting and acknowledging them and thanking them for their business.
Work collaboratively with coworkers and complete assigned duties and responsibilities.
Participate annually in community service organizations and/or Credit Union-sponsored events.
Maintain confidentiality of member information.
Develop working knowledge of the agency management system, insurance company sites, underwriting guidelines, and eligibility requirements.
Update policy information and request underwriting exceptions when needed.
Handle client calls, process requested changes, gather quote information, advise on insurance products and services, submit claims, explain claims processes and eligibility, and handle escalated calls.
Process change requests from Producers and Licensed Insurance Agents; contact underwriting as needed, collect and send required documents, and request extensions.
Review policies at renewal and during service contacts; recommend enhanced coverage and increased limits, counsel customers about coverage gaps, and solicit additional lines of business.
Rerate policies with premium increases, verify eligibility and underwriting information, select a company for placement, and send information to Licensed Insurance Agents or Producers for final sale.
Contact clients about renewal premium increases when accounts cannot be moved, explain rate changes, offer applicable premium-reduction options, and work to retain the business.
Review renewals for opportunities to rewrite non-standard policies into standard programs; prepare rewrite applications at least 30 days before renewal and obtain required underwriting information.
Rewrite and remarket existing client accounts as needed.
Process company payments and record transactions accurately in the management system, ensuring month-end accounting reconciliation.
Research and resolve billing questions and discrepancies, and request exceptions or extensions from companies as needed.
Contact customers and mortgage companies about late-payment notices, collect late premiums, and request carrier extensions when needed to help prevent policy cancellations.
Work with Senior Account Managers, Account Managers, Licensed Insurance Agents, and other Customer Service Representatives to process client documents.
Support Producers by processing new-business applications, including entering application data, sending applications through DocuSign, issuing policies, and sending receipts and documents to customers.
Receive and review termination and cancellation notices and determine appropriate action.
Document material conversations with insureds and carriers concerning exposures, coverage, and advice provided.
Update carrier phone lists and contact information.
Maintain communication with insurance carriers about E&O requirements.
Enter new prospects into the system and attach emails for the Producer.
Send insurance binders for Producers and Licensed Insurance Agents.
Perform other assigned duties as necessary.