Licensed Insurance Representative - Onsite

Teleperformance•Port Saint Lucie, FL

1d•Onsite

About The Position

This onsite role is located near Port St. Lucie, Florida, and requires the employee to reside within 25 miles of Port St. Lucie. As a Licensed Insurance Specialist, you will serve as a primary point of contact for clients, handling inbound and outbound communications and using web-based tools to resolve inquiries and provide a positive customer experience. The position is suited to people who are passionate about service in a high-velocity environment. TP is a global digital business services company that helps leading brands streamline their businesses. The company describes its work as combining high-tech solutions with human connection and highlights opportunities for career advancement. TP is an equal opportunity employer and welcomes applications from active-duty service members, veterans, and military families.

Requirements

Possess an active home-state Property & Casualty License.
High school diploma or equivalent.
At least 6 months of customer service experience.
Be at least 18 years of age.
Ability to type at least 25 words per minute.
Comfort with desktop computer systems and general knowledge of Windows-based systems.
Ability to follow established procedures and maintain a customer-service focus.
Ability to collaborate with team members, supervisors, and support departments.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Ability to work within a structured schedule that includes a variety of shifts.
Strong critical thinking and decision-making skills.

Nice To Haves

Customer service and/or sales experience.
College degree.

Responsibilities

Handle and carefully respond to inbound and outbound customer inquiries.
Provide excellent customer service through active listening.
Handle confidential customer information sensitively.
Aim to resolve issues on the first call through proactive, patient, empathetic, and understanding service.
Communicate appropriately with customers and make retention efforts when needed.
Identify customers who are comparison-shopping or asking about contract terms and help them find the correct price plan.
Compassionately handle sensitive situations involving healthcare needs, education, and prevention planning.