Licensed Insurance Representative - Onsite

Teleperformance • Richmond, VA

1d • Onsite

About The Position

This onsite position in Richmond, Virginia, serves as a primary point of contact for clients, managing inbound and outbound communications with professionalism. Using web-based tools, the Licensed Insurance Representative resolves inquiries and supports a seamless, positive customer experience in a high-velocity environment. The role focuses on responding to customer questions and concerns, providing attentive service, handling confidential information sensitively, and aiming to resolve issues on the first call.

Requirements

• Possess an active home-state Property & Casualty Insurance License.
• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Be at least 18 years of age.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Demonstrate commitment to following established procedures and customer service.
• Ability to collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Outstanding communication, listening, and analytical skills.
• Strong organizational and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to adapt to feedback, evolving policies, and a structured schedule that includes a variety of shifts.
• Strong critical-thinking skills to analyze customer issues and make informed decisions.
• Proactive, solution-oriented approach focused on creating a positive customer experience.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Proactively aim to resolve issues on the first call.
• Communicate appropriately with customers.

Benefits

• Eligible team members may receive medical, vision, and dental benefits.
• Employment Assistance Programs and resources supporting mental health and well-being.
• Health and personal time off and leave programs, subject to eligibility.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED