Pre-Licensed Representative - Onsite

Teleperformance•Richmond, VA

1d•Onsite

About The Position

The Pre-Licensed Representative works onsite in Richmond, Virginia, serving as a primary point of contact for clients and managing inbound and outbound communications. Using web-based tools, the representative responds to customer questions and concerns, works to resolve issues efficiently, and helps provide a positive customer experience in a high-velocity environment. The role involves handling confidential customer information sensitively and communicating professionally.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfort with desktop computer systems and general knowledge of Windows-based systems.
Commitment to following established procedures and a customer-service-driven approach.
Ability to collaborate effectively with team members, supervisors, and support departments.
Strong communication, listening, analytical, organizational, and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-mindedness toward feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical-thinking skills to analyze customer issues and make informed decisions.
Proactive, solution-oriented approach focused on creating a positive customer experience.

Nice To Haves

Customer service and/or sales experience.
College degree.

Responsibilities

Handle and carefully respond to customer inquiries.
Provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively.
Aim to resolve issues on the first call by being proactive.
Communicate appropriately with customers.
Use innovative approaches to respond to varying questions, issues, and concerns.