Pre-License Training-- Onsite

Teleperformance • Port Saint Lucie, FL

1d • Onsite

About The Position

This onsite position in Port St. Lucie, Florida, serves as a primary point of contact for clients. The Pre-Licensed Specialist manages inbound and outbound communications and uses web-based tools to resolve inquiries efficiently and provide a positive customer experience in a high-velocity environment.

The role focuses on addressing customer questions, issues, and concerns with professionalism, active listening, and a proactive approach. The representative handles confidential customer information sensitively and works to resolve issues on the first call.

TP describes itself as a global digital business services company supporting brands through digitally powered services. The company states that it has more than 500,000 people speaking more than 300 languages. TP offers eligible team members benefits that may include health coverage, well-being resources, time off and leave programs, financial benefits, and retailer discounts. The company also describes opportunities for career growth and welcomes applications from active-duty service members, veterans, and military families.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Commitment to following established procedures and providing customer service.
• Ability to collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Openness to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical thinking and proactive problem-solving skills.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to customer inquiries.
• Provide excellent customer service through active listening.
• Handle confidential customer information sensitively.
• Proactively aim to resolve issues on the first call.
• Communicate appropriately with customers.
• Use web-based tools to resolve client inquiries efficiently.

Benefits

• Eligible team members may receive medical, vision, and dental benefits.
• Employment Assistance Program resources.
• Health and personal time off and leave programs, as eligible.
• Competitive 401(k) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED