Licensed Insurance Representative

GreenState Credit Union•North Liberty, IA

About The Position

The Licensed Insurance Representative (LIR) works closely with Senior Account Managers, Account Managers, Licensed Insurance Agents, and Producers to provide accurate, timely, and professional service to GreenState members and staff. The position answers questions about insurance products and services and supports policy retention, member service, and sales. The LIR processes policy changes, quotes, renewals, payments, billing questions, applications, cancellations, and other client documents. The role reviews coverage and renewal opportunities, identifies coverage gaps, supports remarketing and policy rewrites, and helps retain business. It also documents client and carrier conversations, maintains carrier information, and supports Producers and Licensed Insurance Agents with new business and service tasks. GreenState describes its purpose as creating lasting value for members, communities, and one another, and emphasizes an engaging, diverse, and inclusive workplace. This hourly position pays $23.61–$27.60 per hour and includes a progressive benefits package.

Requirements

At least 2–4 years of similar or related experience; insurance experience is preferred.
High school diploma or equivalent, such as a GED.
Property and Casualty Insurance licenses are required; applicants must hold them currently or obtain them within one month of hire.
Report to work punctually, work scheduled hours, and work overtime as necessitated by business demand.
Ability to work independently, follow directions, and operate with a self-directed approach.
Ability to work in a high-pressure, fast-paced environment with significant telephone and personal interruptions.
Ability to use a personal computer, calculator, agency automation system, and various software programs.
Ability to coordinate and prioritize detailed project requirements and schedules and manage multiple assignments.
Strong analytical skills and excellent verbal, written, and interpersonal communication skills.
Ability to make quick judgments using knowledge and analytical skills, sometimes with limited guidance.
Must be bondable.

Nice To Haves

Insurance experience.

Responsibilities

Adhere to the Credit Union’s core values and service standards while carrying out GreenState’s mission and vision.
Provide positive service to internal and external members, including greeting members and guests promptly and professionally.
Demonstrate teamwork and participate annually in community service organizations and/or credit union-sponsored events.
Maintain the confidentiality of member information.
Develop working knowledge of the agency management system, insurance company sites, underwriting guidelines, and eligibility requirements.
Update policy information and request underwriting exceptions when necessary.
Handle client telephone calls, process requested changes, gather information for quotes, advise on insurance products and services, submit claims, explain claims processes and eligibility, and handle escalated calls.
Process change requests from Producers and Licensed Insurance Agents; contact underwriting as needed, collect and send required documents, and request extensions.
Review policies at renewal and during service contacts, recommend enhanced coverage and increased limits, counsel customers about coverage gaps, and solicit additional lines of business.
Rerate policies with premium increases, verify eligibility and underwriting information, select a company for placement, and send information to Licensed Insurance Agents or Producers for final sale.
Contact clients about renewal premium increases when an account cannot be moved, explain rate changes, offer applicable ways to lower premiums, and seek to retain the business.
Review renewals for opportunities to rewrite non-standard policies into standard programs; prepare rewrite applications at least 30 days before renewal and submit required underwriting information.
Rewrite and remarket existing client accounts as needed.
Process company payments and record transactions accurately in the management system, ensuring month-end accounting reconciliation.
Research and resolve billing questions and discrepancies; request company exceptions and extensions as needed.
Contact customers and mortgage companies about late-payment notices, collect late premiums, and seek carrier extensions to prevent policy cancellation.
Work with Senior Account Managers, Account Managers, Licensed Insurance Agents, and other Customer Service Representatives to process client documents.
Support Producers with new business applications, including data entry, sending applications through DocuSign, issuing policies, and sending receipts and documents to customers.
Review terminations and cancellations to determine appropriate action.
Document material conversations with insureds and carriers concerning exposures, coverage, and advice given.
Update carrier phone lists and contact information and communicate Errors and Omissions requirements to insurance carriers.
Enter new prospects into the system and attach emails for the Producer.
Send insurance binders for Producers and Licensed Insurance Agents.
Perform other assigned duties as necessary.