Licensed Insurance Customer Service Representative
About The Position
The Licensed Insurance Customer Service Representative serves current agency customers by handling inquiries, resolving concerns, providing information about products and services, and supporting positive client experiences. The role involves coordinating with other agency team members, keeping customer records and interaction notes up to date, and anticipating customer needs. Both Sales and Service positions are available. Applicants must hold an active insurance license or obtain licensing in Property and Casualty and Life and Health to be considered. The position is with a State Farm independent contractor agent, not State Farm Insurance Companies.
Requirements
- Open to U.S. residents only.
- Property and Casualty insurance license required; applicants must have an active insurance license or obtain the required licensing.
- Excellent written, verbal, and listening communication skills.
- Able to solve problems quickly and use basic computer functions, including substantial note-taking.
- Must be comfortable working in the Eastern Time Zone.
- Self-motivated and able to carry out daily responsibilities without supervision.
- Able to multitask and relate effectively to customers, answer questions, and anticipate needs.
- Able to work in a fast-paced, team-friendly environment.
- Dedicated to customer service.
Nice To Haves
- Life and Health insurance license preferred.
- State Farm experience preferred; other insurance experience is a bonus.
Responsibilities
- Manage inbound and outbound calls to address customer inquiries and concerns.
- Provide accurate information about products and services while maintaining professional phone etiquette.
- Enter data to update customer records and track interactions.
- Analyze customer feedback and provide insights for service improvement.
- Troubleshoot customer issues and provide effective solutions.
- Collaborate with team members to improve customer satisfaction.
- Maintain a professional demeanor when handling challenging situations.
- Coordinate with agency team members and anticipate customers’ needs.
Benefits
- Monthly bonus plan
- 401(k) with employer match
- Opportunity to earn a paid trip for the employee and one guest
- Flexible schedule
- Paid time off
- Insurance stipend
- Training and development
- Opportunities for advancement
- Team contests
- Health benefits available for the right candidate
- Office outings and lunches
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
