(Balance) Remote Property & Casualty Licensed Insurance Representative - Non-Sales

Teleperformance • Tallahassee, FL

1d • Remote

About The Position

As a remote Licensed Insurance Representative, you will serve as a primary point of contact for clients, managing inbound and outbound communications and resolving inquiries using web-based tools. The role focuses on providing a seamless, positive customer experience in a high-velocity environment and is non-sales. Employment is restricted to residents of the states listed in the posting. The role requires a home workspace with a hardwired Ethernet connection and qualifying internet service; proof of internet speed is required.

Requirements

• Possess a home-state Life & Health Insurance License.
• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Dedicated workspace near the router to support a hardwired Ethernet connection.
• Internet service with at least 15 Mbps download, 10 Mbps upload, and ISP latency under 50 ms; satellite, mobile data/hotspots, P2P, and VPN connections are not accepted.
• Proof of internet speed is required.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to inbound and outbound customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
• Communicate appropriately with customers, exercising retention efforts if needed.
• Identify customers who are comparison-shopping or asking about contract terms and assist them with the correct price plan.
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning.

Benefits

• Eligible team members may have access to medical, vision, and dental health benefits.
• Employment Assistance Programs and health and personal time off (HPT), plus leave programs as eligible.
• Competitive 401(k) plans.
• Life insurance.
• Supplemental medical coverage and critical care insurance.
• Pet insurance.
• Flexible spending account (FSA) plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED