Licensed Clinical Program Manager

LA FAMILIA•Hayward, CA

22d•$115,000 - $125,000•Hybrid

About The Position

We seek an enthusiastic and experienced Clinical Program Manager for our Adult Outpatient Programs. This position is responsible for ensuring high-quality, trauma-informed, culturally responsive behavioral health services while maintaining compliance with Medi-Cal, CalAIM, county contract requirements, and agency policies. Reporting directly to the Director of Adult Outpatient Programs, the operational base of this position will be in our office at 27206 Calaroga, Ste 107, Hayward, CA 94545, with this role being a hybrid remote schedule based on programmatic and organizational needs. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. The Clinical Program Manager oversees staff performance and training, clinical quality, program contracts, design, and operations, service delivery outcomes, documentation compliance, productivity standards, and program development initiatives. This position serves as a key liaison between frontline staff, agency leadership, county partners, and community stakeholders to ensure effective service delivery and positive client outcomes.

Requirements

MA/MS/PsyD/PHD in Psychology, or related field
Must hold current and active State of CA License to provide counseling and supervision of staff
At least 2 years of management experience
2 years post licensed
Knowledge of principles and practices of modern clinical psychology, including psychopathology, personality theory, and diagnostic interviewing.
Knowledge and experience with psychotherapy including: crisis stabilization, brief therapy and behavior change, casework, systems theory, family therapy, community psychology, and community mental health.
Experience working with Severe Mental Illness (SMI) populations and principles of case management, individual rehabilitation, family supports, supported services (housing, employment, education), and crisis interventions.
Ability to establish and maintain effective working relationships with clients and staff of all levels.
Ability to determine the needs of individual situations regarding diagnostic and therapeutic techniques, taking a practical course of action, and following through with effective engagement plans.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily.
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization

Nice To Haves

Experience in non-profit and community-based organizations preferred.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.

Responsibilities

Maintains a clear record of all supervisees and adheres to all BBS requirements for supervision of associate staff.
In the absence of a Program Supervisor or Director, meet with the various Adult OP Teams to provide consultation on diagnosis and establish Medical Necessity, and complete Assessments as required by Medi-Cal Specialty Mental Health.
Supports staff with psychological or family functioning evaluations; coaches on appropriate diagnostic procedures; conducts clinical interviews with clients/families and other interested persons to develop information pertinent to either diagnosis or a family treatment plan.
Provides individualized training and support for client treatment, which may include: assessments, crisis interventions, treatment plans, psychotherapy, family counseling, individual rehabilitation, and case management, depending on the scope of the program for which services are offered.
Meets with Staff Therapists, Counselors and Case Managers, and other treatment team members for therapeutic interviews and case management as needed, including guiding the client/family in understanding his/her illness and contributing personal, social, and economic factors; assisting client/family in developing realistic plans; monitoring symptoms; advising client/family on community resources; and making referrals and other linkage arrangements as necessary.
Provide on-call clinical consultation and leadership support on a rotating or as-needed basis during weekends and holidays for urgent, high-risk client situations requiring management involvement.
Provide clinical leadership to all programs, including consultation, supervision, documentation review, and documentation completion as assigned by the Director.
Support the Director and Supervisory staff of Adult Programs in reporting, program design, county and funder meetings, and clinical and administrative tasks as necessary.
Actively network and collaborate with internal and external stakeholders to enhance program services and agency objectives.
Lead and collaborate on special projects related to the success of Adult OP programs.
Participate in the hiring of program staff: using network connections to identify appropriate entities for staff recruitment, developing and updating job descriptions and interview questions, and collaborating with other leadership staff on final selections and onboarding.
Coordinate and hold responsibility for onboarding and orientation of new staff and trainees (including credentialling, BBS supervisory agreements, and county system access points).
Provide information on program transfers to the Adult Outpatient Director and Supervisory leadership across all Adult OP programs, including contractual, fiscal, operational, and service delivery.
Collaborate with Adult Outpatient Director, Supervisory leadership across Adult OP programs, and Chief Clinical Officer (CCO) to regularly review, update, and codify procedures not already covered in program manuals (staff onboarding, intake processes, documentation, Officer of the Day protocols, data collection, tracking, and reporting).
Ensure consistent dissemination of updated policies, procedures, and regulatory requirements in collaboration with the Director of Adult OP and Chief Clinical Officer.
Support program transitions, implementation of new initiatives, and organizational change management.
Meet with the Adult Outpatient Director and CCO, as well as any other Supervisory Leadership or La Familia staff as needed for collaborative initiatives.
Support the Director and Supervisory staff of Adult Programs in all other clinical and administrative tasks as necessary as requested.
Provide day-to-day supervision, guidance, and support to assigned staff.
Establish clear performance expectations, delegate tasks effectively, and monitor staff performance and accountability measures.
Foster a positive, respectful, and inclusive work environment aligned with organizational values.
Conduct regular administrative supervision, team meetings, check-ins, and coaching sessions, and annual performance evaluations.
Address performance concerns promptly, documenting and escalating issues when necessary.
Support professional development by identifying training needs and opportunities for growth.
Provide leadership and clinical/ programmatic supervision to program staff across all Adult Outpatient program staff.
Provide leadership and clinical/ programmatic supervision to the Multicultural Psychotherapy Training Institute (MPTI) for assigned trainees.
Provide weekly group clinical/ programmatic supervision to assigned staff and MPTI trainees across all Adult programs.
Regular informal feedback (in addition to organizationally-determined formalized feedback processes) to ensure that all staff continue to develop professionally over time.
Review, maintain, update, and prepare to distribute Program Manual updates for each program and Staff Orientation materials in collaboration with the Director and CCO.
Establish and enforce expectations for professional ethical conduct.
Develop, edit, and implement training processes and materials for all staff in collaboration with the Director and CCO.
Support the development of graduate trainees assigned in collaboration with the MPTI Clinical Training Leader (CT), Director, and CCO.
Provide back-up administrative supervision on behalf of the Director and Clinical Supervisor.
Track performance expectations for programs and staff members, most notably hours of billable services, documentation standards, and quality clinical interventions in collaboration with the Director and CCO for assigned staff or MPTI trainees.
Collaborate to develop, maintain, and verify quality standards for the program in partnership with La Familia’s Quality Assurance Department and CCO.
Review and understand the scope of work from contracts for programs across the Adult Outpatient Department, including: performance expectations, staffing levels, reporting, regulatory bodies, policy requirements, and program meetings.
Monitor contract deliverables, reporting deadlines, and performance measures.
Collaborate with the department Director, CCO, and La Familia Strategy and Development in identifying, pursuing, and fulfilling appropriate funding opportunities for the Department or Agency.
Participate in funder meetings and collaborative efforts, as needed by the Director and CCO, in collaboration with other department leadership.
Communicate effectively, proactively, and professionally with funder representatives and community partners at all levels.
Hold strategic vision for smooth program operations during staffing changes or emergencies by providing coverage for essential duties when positions are vacant.
Temporarily fill in unstaffed roles until the position is filled.
Prioritize workload and allocate resources to maintain service delivery during staffing transitions including holding caseload or holding groups as needed and in collaboration with the Director of Adult OP.
Communicate staffing needs and operational impacts to leadership promptly.
Support cross-program collaboration to maximize service delivery.
Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.
Ensure staff and/or MPTI Trainees complies with established work schedules, attendance, and punctuality requirements.
Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave for any assigned staff.
Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy.
Submit approvals on time to support accurate payroll processing.
Investigate and resolve timesheet discrepancies in collaboration with the Director and escalate unresolved issues to HR/Payroll.
Enforce organizational policies, procedures, and compliance with applicable labor laws.
Complete internal reports as requested by the Director, CCO, and executive and administrative staff members.
Lead and/or collaborate on special projects related to agency objectives, as requested by the Director and/ or CCO, where appropriate.
Attend training and participate in events relevant to key responsibilities.
Track and regularly report to the Director and CCO on key metrics for assigned program areas.
Lead and collaborate on special projects related to agency objectives as requested by the Director and CCO, where appropriate.
Demonstrates ethics and integrity
Displays drive and purpose
Manages self and adapts to change
Exhibiting leadership stature
Practice self-awareness and continuous learning
Communicates effectively
Supports the professional development of staff
Builds and maintains relationships
Promotes effective teamwork
Responsive and accepts feedback
Responds timely to requests of supervisees and all staff
Manages change
Problem solves effectively
Navigates organizational dynamics
Develops and executes strategy
Managing politics and influencing others
Enhances organizational knowledge and skills
Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.
Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.
Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Attend work regularly, adhering to policies on absences and tardiness.
Understands and applies legal requirements, including confidentiality and risk management.
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.

Benefits

Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions
Employer-paid life insurance
Vacation
15 paid holidays
12 paid sick days upon accrual
Employee Assistance Plan
Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Flexible scheduling options
Hybrid work arrangements
License and Certification renewals reimbursed
Structured mentorship
Ongoing training