Clinical Program Manager

Unison Health•Toledo, OH

About The Position

The Clinical Program Manager plans, implements, and oversees clinical programs to ensure high-quality patient care, regulatory compliance, and operational efficiency. The role serves as a liaison between clinical teams, leadership, and external stakeholders to support program success and continuous improvement. For the Qualified Residential Treatment Program (QRTP), the manager leads day-to-day clinical and operational activities and supports a safe, structured, trauma-informed environment for youth. The position supervises and develops clinical and residential staff, oversees program operations and clinical service quality, monitors performance and budgets, cultivates stakeholder relationships, and participates in the leadership on-call rotation. The manager promotes safety, accountability, collaboration, and continuous improvement in support of Unison Health’s mission and values.

Requirements

Supervisory experience is required.
At least 5 years of clinical experience in a behavioral health setting, including at least 3 years in a leadership or supervisory role.
Valid driver’s license, reliable transportation, and ability to meet agency driving and insurance requirements.
CPR certification required within 90 days of hire.
CPI (Crisis Prevention Intervention) certification required within 90 days of hire.
Must be at least 21 years of age.
Strong knowledge of behavioral health, including mental illness, assessment, crisis intervention, and individual and group counseling techniques.
Experience working with individuals with Serious and Persistent Mental Illness (SPMI), Serious Emotional Disturbance (SED), and chronic physical health conditions.
Ability to work a flexible schedule, including evenings, weekends, and holidays as required for ACT team positions.
Excellent critical-thinking, problem-solving, and decision-making skills.
Strong leadership, communication, and team-building abilities.
Demonstrated commitment to exceptional client care and supporting the agency’s mission and values.
Ability to maintain professionalism and composure when working with individuals experiencing emotional distress, behavioral challenges, or crisis situations.
Must be eligible to drive on behalf of the agency when position responsibilities require travel.

Nice To Haves

Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health field preferred.
Preferred licensure: Psychologist, LISW/LPCC, LSW/LPC, or LICDC.
For AOD programs, dual mental health and chemical dependency licensure is preferred, with at least one independent license.

Responsibilities

Lead day-to-day clinical and operational management of the Qualified Residential Treatment Program (QRTP), ensuring a safe, structured, and trauma-informed environment for youth.
Supervise, mentor, and develop clinical and residential staff through hiring, onboarding, coaching, performance management, and ongoing professional development.
Oversee daily program operations, including staffing, scheduling, youth programming, admissions, discharges, transportation, and interdisciplinary collaboration.
Provide guidance on treatment planning, documentation, crisis intervention, and evidence-based care while maintaining regulatory compliance.
Monitor program performance, productivity, budgets, and quality improvement initiatives.
Build relationships with youth, families, referral sources, community partners, and internal teams to support coordinated, client-centered care.
Participate in the leadership on-call rotation and provide direction during operational emergencies, behavioral crises, and critical incidents.
Promote a culture of safety, accountability, collaboration, and continuous improvement while supporting the agency’s mission, values, and commitment to exceptional care.