Licensed Assistant Manager Optician-Santa Ana, CA-LensCrafters

EssilorLuxottica Group•Santa Ana, CA

22d•$27 - $42

About The Position

The Licensed Assistant Manager Optician acts as a leader when the Store Manager is absent or in support of the Store Manager, and operates as a business owner within the marketplace and LensCrafters organization. The role represents LensCrafters as a premier destination for vision needs in the community and delivers key performance metrics. It supports store business plans and team leadership, develops employees through training and feedback, and helps maintain an effective, compliant, and safe store environment. Under a current and valid state Opticianry license, the role provides expertise and product knowledge about lens choices based on patients’ vision needs and doctor prescriptions, adjusts or repairs eyewear, presents and dispenses eyewear, and performs accurate digital measurements. The position is full-time and requires a flexible schedule, including nights and weekends. The listed pay range is $26.89–$41.94; employees may also be offered a competitive bonus and/or commission plan. Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.

Requirements

High school graduate or equivalent.
Current and valid state Opticianry license.
At least 1 year of management or supervisory experience with direct reports.
Knowledge of retail operations, processes, and policies.
Strong basic math skills.
Familiarity with cash registers, computers, and calculators.
Strong command of English for written correspondence and oral communication.
Strong communication and listening skills.
Demonstrated high-level selling skills.
Proven ability to solve problems.

Nice To Haves

College degree or equivalent.
Previous leadership experience in retail and customer service.
Knowledge of basic optics.
Knowledge of current store merchandise.
State licensure, if applicable, and/or ABO Certification in non-licensed states.
Brand Final Inspector Certification.
Brand Quality, Fitting & Adjusting Program.

Responsibilities

Deliver results that meet or exceed key performance indicators, including sales, conversion, customer count, traffic, store profitability, continuity of care, exam growth and retention, and Net Promoter Score.
Understand retail business operations, competition, and market trends, and apply that knowledge to improve sales and business results.
Support the Store Manager in diagnosing the business and coordinating Retail, Lab, and Doctor resources to drive positive results.
Support store business plans to maximize sales and profit, leverage strengths, and address opportunities for recovery.
Partner with the Store Manager to lead the team through strong knowledge and skills.
Train and guide team members, provide clear and constructive feedback in a timely manner, and inform the Store Manager of situations that may require development or disciplinary action.
Support recruiting, help select a high-caliber team, and create a talent pipeline.
Follow staffing guidelines and execute visual directives while maintaining the store’s appearance.
Maintain positive working relationships with doctors.
Follow and ensure team compliance with company policies and procedures and work toward meeting or exceeding goals.
Anticipate problems, investigate underlying causes, and seek long-term solutions.
Perform and understand administrative duties and maintain a safe working environment.
Work a flexible schedule, including nights and weekends.
Provide expertise and product knowledge on lens choices based on patients’ vision needs and doctor prescriptions.
Adjust and repair eyewear.
Present and dispense eyewear to create a lasting impression.
Perform accurate digital measurements.