Library Assistant - Part Time

County of Mecklenburg, NC • Charlotte, NC

6d • Onsite

About The Position

The part-time Library Assistant delivers high-quality library services and value-added experiences for customers while performing routine tasks in support of the library. The position is based at Plaza Midwood Library in Charlotte, North Carolina, and is scheduled for 19 hours per week, including some nights and weekends. The work environment is urban, with moderate noise and frequent interactions with individuals from diverse socioeconomic backgrounds and cultures.

The assistant promotes the library’s collections and services, supports circulation and service desk operations, helps customers with research and library processes, and contributes to programming, outreach, volunteer management, and collection maintenance. The role requires at least one year of customer service experience and a high school diploma or equivalent. Relevant education and experience may be combined.

Requirements

• At least one year of customer service experience, including library or retail experience.
• High school diploma or equivalent; a combination of relevant education and relevant experience is accepted.
• Knowledge of alpha-numeric sorting systems, various library systems, and telephone etiquette.
• Technology adeptness and proficiency in various computer applications, including Microsoft Office Suite.
• Excellent interpersonal and customer service skills.
• Excellent time management skills and attention to detail.
• Ability to adapt to changes in responsibilities, environment, work structures, processes, requirements, or cultures.
• Ability to communicate clearly with individuals or groups.
• Ability to work effectively and cooperatively with others and maintain good working relationships.
• Satisfactory technical and professional knowledge and skills, including keeping up with relevant developments and trends.
• Ability to maintain high performance standards and take responsibility and accountability for completing assignments.

Nice To Haves

• Knowledge of integrated library systems software.
• Bilingual.

Responsibilities

• Promote the library’s collection and services.
• Perform circulation activities.
• Provide service desk coverage.
• Provide materials to appropriate bins for transfer.
• Provide research assistance to customers.
• Use integrated library systems software.
• Assist customers at several service points.
• Train and assist customers on library policies, procedures, and processes.
• Collaborate with Librarians to deliver programming and outreach services.
• Assist with volunteer management.
• Perform shelving and weeding duties.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED