Part Time Library Assistant

CECIL COUNTY LIBRARY•North East, MD

2d•$19 - $19•Onsite

About The Position

Under the direct supervision of the Customer Service/Circulation Supervisor, the Library Assistant performs a variety of circulation operations in a fast-paced, team-oriented environment and provides caring, non-judgmental customer service. The role supports patrons with circulation transactions, library technology, questions, meeting room reservations, and access to library services and programs. The position also processes and organizes library materials, maintains shelves and facility conditions, and contributes to a positive experience for patrons, coworkers, and the community. It requires regular public contact, repetitive book handling, and use of library and office equipment. This is a part-time, non-exempt position scheduled for 25 hours per week, including day, evening, and weekend hours.

Requirements

Graduation from an accredited high school or GED.
Strong verbal communication skills.
Strong customer service skills and the ability to solve problems effectively and creatively.
Good knowledge of personal computers and printing.
Good knowledge of the Windows operating system.
Willingness and ability to learn advanced library computer applications.
Ability to follow directions, stay organized, and pay attention to detail.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Ability to reach, bend, and lift up to 35 pounds.
Ability to push or pull a depressible book truck weighing up to 245 pounds when full and move books individually from carts to shelves.
Ability to travel between branches if necessary.
Ability to work day, evening, and weekend hours.

Responsibilities

Use the library circulation database to search for, check out, place holds on, and discharge materials.
Register patrons for library cards and accurately enter data and update patron records.
Calculate and receive fines and fees.
Proactively greet and welcome patrons.
Explain and carry out circulation policies and procedures.
Resolve patron problems and concerns in a positive manner that reflects exceptional customer service.
Promote library services and programs to the community.
Recommend and review books and other library materials through media outlets, including the CCPL website.
Respond to patron questions by phone and in person.
Empty book drops and process and sort incoming and outgoing deliveries.
Shelve materials and keep shelves in order.
Interact with outside organizations during the meeting room reservation process.
Ensure prompt access to meeting rooms and provide basic assistance to organizers.
Assist customers with photocopying, printing, and self-check machines.
Present and promote a positive image of the library and staff.
Contribute to staff morale by projecting a positive attitude.
Maintain the facility and report problems to appropriate staff.
May participate in system-wide committees.
Perform additional circulation processes and other job-related tasks as needed.
Maintain professional growth and awareness through training, self-directed learning, and other means.