Library Assistant

DANIEL BOONE REGIONAL LIBRARY•Columbia, MO

7d•Onsite

About The Position

Under the direct supervision of the Circulation Manager, with support from the Circulation Assistant Manager, the Library Assistant is a member of the circulation team. The position processes new library cards, circulates materials, and answers questions about patron accounts. The role has no supervisory responsibilities. Duties may be added, deleted, or changed at management’s discretion, and schedule, shifts, or work location may change as business needs require. The position averages 30 hours per week. The schedule is Monday and Tuesday, 11 a.m.–8 p.m.; Wednesday and Thursday, 3 p.m.–8 p.m.; and every other Saturday, 9 a.m.–1 p.m., and Sunday, 1 p.m.–5 p.m. Work is required on evenings and weekends. The work environment is moderately noisy, and all library employees may be called upon to assist other departments during a declared emergency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
One year of customer service or previous library experience.
Basic computer skills.
Adequate keyboarding skills and basic familiarity with email, internet, and software terminology and functions.
Ability to stand for extended periods, push bookcarts, bend, stoop, reach, lift, and work on a computer.

Nice To Haves

Experience handling money.

Responsibilities

Check out library materials for the public using the automated circulation system and other designated equipment, and follow circulation procedures.
Accept library card applications, issue cards, distribute information brochures, and answer related questions according to procedures.
Answer directional questions at the circulation desk and over the phone, providing appropriate information and referrals.
Operate a cash register, make change, and accept payments for copies, library cards, material fees, supply items, and library services as needed.
Perform circulation functions and answer questions about renewals, lost or damaged materials, blocked or delinquent accounts, and lost and found concerns.
Work at departmental workstations on a rotating basis as needed or scheduled.
Sort, load, and unload carts of checked-in library materials, and shelve materials as assigned.
Support collection maintenance by identifying and referring materials unsuitable for checkout, such as damaged or mending items or barcode issues, and checking computer reports.
Assist with overdue, bill, and collection notices and answer patron questions about them.
Access the safe to process refunds, deposit and retrieve valuable lost-and-found items, make change, and replenish postage supplies.
Assist with departmental projects as assigned, which may include hold shelf maintenance, claims returned workflow, damaged-material billing, coffee kiosk staffing, lost-and-found maintenance, metro book drop retrieval, locker holds, branch delivery, and cash drawer reconciliation.
Demonstrate customer service, communication, learning and personal growth, and ethics and values competencies applicable to all library employees.
Demonstrate technology competency, including computer literacy and adequate keyboarding skills, basic email functions, and familiarity with internet and software terminology and functions.
Demonstrate accountability by taking ownership of work, following up on commitments, and staying focused on individual, department, and library results.