Level 2 IT Technician
About The Position
Digacore is a fast-paced, people-first managed service provider seeking a Level 2 IT Technician to handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. The role is hands-on and fast-moving, involving troubleshooting, root-cause investigation, and work to stabilize and improve systems. The technician will support Microsoft environments, networking, and infrastructure while partnering with internal teams to keep clients running smoothly. It is suited to someone ready to move beyond basic support and take on deeper technical responsibility.
Requirements
- 3–5 years of hands-on IT support experience; MSP experience is strongly preferred.
- Strong troubleshooting skills across Windows, Microsoft 365, and server environments.
- Solid experience with Active Directory, DNS, and user/access management.
- Working knowledge of networking fundamentals, including VPNs, firewalls, and WAN/LAN.
- Experience with RMM and PSA tools.
- Ability to manage and prioritize multiple issues in a fast-paced environment.
- Strong communication skills and a client-focused mindset.
- Comfortable taking ownership and working through complex problems independently.
Nice To Haves
- ConnectWise experience.
- Experience with Intune or MDM tools.
- Exposure to firewall configuration and network security.
- Bachelor’s degree or relevant certifications, such as A+, Network+, or Microsoft certifications.
Responsibilities
- Own and resolve Level 1 escalations across servers, networking, and cloud environments.
- Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments.
- Manage user access, permissions, group policies, and Intune policies.
- Support and troubleshoot LAN/WAN, VPN, connectivity, and outage issues.
- Assist with firewall configurations and network security changes, including port forwarding and ACLs.
- Handle file server and SharePoint permissions and access issues.
- Troubleshoot DNS-related issues and maintain DNS records.
- Monitor systems, investigate alerts, and ensure stability and performance.
- Maintain clear and accurate documentation in ConnectWise and IT Glue.
- Communicate directly with end users and clients, keeping issues moving and expectations clear.
- Collaborate with internal teams to identify recurring issues and improve client environments.
Benefits
- Competitive salary and a $500 sign-on bonus.
- Medical and dental insurance, with the company covering 50% of the employee premium.
- Life and long-term disability insurance, 100% company paid.
- HSA and FSA options.
- 401(k) with company match: 1:1 on the first 1%, and a 50% match on 2–6%.
- 21 flexible PTO days combining vacation, sick time, and holidays.
- Two paid mental health days annually.
- Company-provided equipment.
- Employee referral bonus.
- Employee recognition program.
- Paid training and certification assistance.
- Clear career advancement pathways.
- Paid certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
