Level 2 IT Technician
DigaCore Technology Consulting•Birmingham, AL
•$52,000 - $65,000
About The Position
As a Level 2 IT Technician, you will handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This is a hands-on, fast-moving role involving troubleshooting, root-cause investigation, and helping stabilize and improve systems. You will work across Microsoft environments, networking, and infrastructure, partnering with internal teams to keep clients running smoothly. The role is suited to someone ready to move beyond basic support and take on deeper technical responsibility.
Requirements
- 3–5 years of hands-on IT support experience; MSP experience is strongly preferred.
- Strong troubleshooting skills across Windows, Microsoft 365, and server environments.
- Solid experience with Active Directory, DNS, and user/access management.
- Working knowledge of networking fundamentals, including VPNs, firewalls, and WAN/LAN.
- Experience with RMM and PSA tools.
- Ability to manage and prioritize multiple issues in a fast-paced environment.
- Strong communication skills and a client-focused mindset.
- Comfort taking ownership and independently working through complex problems.
Nice To Haves
- Experience with ConnectWise.
- Experience with Intune or other MDM tools.
- Exposure to firewall configuration and network security.
- Bachelor’s degree or relevant certifications such as A+, Network+, or Microsoft certifications.
Responsibilities
- Own and resolve escalated Level 1 issues across servers, networking, and cloud environments.
- Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments.
- Manage user access, permissions, group policies, and Intune policies.
- Support and troubleshoot networking issues, including LAN/WAN, VPN, connectivity, and outages.
- Assist with firewall configurations and network security changes, including port forwarding and ACLs.
- Handle file server and SharePoint permissions and access issues.
- Troubleshoot DNS-related issues and maintain DNS records.
- Monitor systems, investigate alerts, and help ensure stability and performance.
- Maintain clear and accurate documentation in ConnectWise and IT Glue.
- Communicate directly with end users and clients, keeping issues moving and expectations clear.
- Collaborate with internal teams to identify recurring issues and improve client environments.
Benefits
- Competitive salary and a $500 sign-on bonus.
- Medical and dental insurance; the company covers 50% of the employee premium.
- Life and long-term disability insurance, 100% company paid.
- HSA and FSA options.
- 401(k) with company match: 1:1 on the first 1%, and a 50% match on 2–6%.
- 21 flexible PTO days combining vacation, sick leave, and holidays.
- Two paid mental health days annually.
- Company-provided equipment.
- Employee referral bonus.
- Employee recognition program.
- Paid training and certification assistance.
- Clear career advancement pathways.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
