IT Technician (2)

Klamath Tribal Health and Family Services•Klamath Falls, OR

1d•Onsite

About The Position

The IT Technician provides standard technical support and serves as the first point of contact for IT-related support requests, with a focus on professional, high-quality customer service. The role supports Microsoft 365, Windows operating systems, cloud and on-premises applications, workstation lifecycle management, asset tracking, and other modern IT operational processes. The technician collaborates with IST teams and helps ensure reliable IT support across all Klamath Tribal Health & Family Services sites. The position is based at Klamath Tribal Health & Family Services sites in Klamath Falls and Chiloquin, Oregon, and requires providing support at sites throughout the Klamath Tribes’ service area in Klamath County. The employee must drive either a private vehicle or a GSA vehicle. The role works under the direct supervision of the Assistant IT Director, receives general guidance, and collaborates closely with the IST team. It requires technical judgment and escalation of complex issues as needed. The position is classified as non-management, regular, full-time. The stated salary range is $51,522 to $90,345 annually ($24.77 to $43.44 per hour), with full benefits. Some duties supporting Tribal cultural, traditional, or community events may be scheduled outside regular work hours when necessary.

Requirements

High school diploma or equivalent; a copy of the diploma or transcripts must be submitted with the application.
At least two years of demonstrated experience providing enterprise IT support or working in a Computer Information Systems role.
Demonstrated working knowledge of endpoint management, Microsoft 365, Azure AD, and Windows operating systems.
Understanding of Zero Trust principles, role-based access control, MFA, and compliance policies.
Demonstrated experience troubleshooting, updating, and maintaining hardware and software, and supporting cloud-integrated systems.
Demonstrated experience and knowledge of networking fundamentals and remote connectivity systems.
Knowledge of Windows operating systems, Microsoft 365, and basic networking.
Ability to document work accurately and follow ITSM processes.
Effective, professional communication skills; self-motivation and initiative; ability to complete tasks in a timely manner; and ability to work with minimal supervision and make independent decisions and recommendations.
Ability to maintain strict confidentiality of medical records and comply with health record-keeping standards, HIPAA, and Privacy Act requirements.
Submit to a background and character investigation in accordance with Tribal policy and, after hire, immediately report any citation, arrest, or misdemeanor or felony conviction to Human Resources.
Submit to annual TB skin testing and comply with the KTHFS staff immunization policy and CDC immunization recommendations for healthcare workers.
Accept mandatory reporter responsibilities under the Klamath Tribes Juvenile Ordinance Title 2, Chapter 15.64 and General Council Resolution #2005 003.
Possess and maintain a valid Oregon Driver’s License; out-of-state applicants must obtain an Oregon license within 90 days of hire. Must have a good driving record and be insurable under the Klamath Tribal Health & Family Services vehicle insurance policy.

Nice To Haves

Associate’s degree in Computer Science.
Microsoft certifications.

Responsibilities

Provide technical support through in-person requests, remote tools, and ticketing systems while delivering high-quality customer service.
Troubleshoot hardware, software, network peripherals, VoIP devices, and cloud-integrated services.
Manage workstation lifecycles, including provisioning, configuration, patch management, compliance policies, and decommissioning.
Support identity lifecycle tasks, including onboarding, offboarding, access requests, MFA support, and group-role assignments.
Monitor and maintain endpoint security, including antivirus, threat protections, and compliance baselines.
Assist with IT asset management, auditing, software license tracking, and lifecycle documentation.
Support IT operations projects, system upgrades, cloud migrations, and infrastructure improvements.
Provide user training and create knowledge base documentation.
Ensure IT operations comply with HIPAA, privacy, and organizational security requirements.
Provide IT support at all Klamath Tribal Health & Family Services sites and other areas within the Klamath Tribes’ service area, driving a private or GSA vehicle as required.
Complete other tasks within the scope of work and assist with broader Tribal functions, including cultural, traditional, or community events when needed.